Plivo Subprocessors

Last Updated: May 17, 2018

Plivo, Inc. (“Plivo”) uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms of Use available at https://www.plivo.com/terms/ or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.

A sub-processor is a third party data processor engaged by Plivo who agrees to receive personal data from Plivo intended for processing activities to be carried out (i) on behalf of Plivo customers; (ii) in accordance with customer instructions as communicated by Plivo; and (iii) in accordance with the terms of a written contract between Plivo and the sub-processor.

Plivo maintains an up-to-date list of the names, purpose and locations of all sub-processors.

Sub‑processor Purpose for the data transfer Location
Amazon Web Services, Inc. Provide our cloud infrastructure environment and storage of our customer data USA
Nuance Communications, Inc. Provides voice transcription services for customers who enable this USA
Scalyr, Inc. Service Logging for debugging and monitoring USA
Freshworks, Inc. Customer Support and Troubleshooting USA