Plivo Subprocessors

Last Updated: May 17, 2018

Plivo, Inc. (“Plivo”) uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms of Use available at or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.

A sub-processor is a third party data processor engaged by Plivo who agrees to receive personal data from Plivo intended for processing activities to be carried out (i) on behalf of Plivo customers; (ii) in accordance with customer instructions as communicated by Plivo; and (iii) in accordance with the terms of a written contract between Plivo and the sub-processor.

Plivo maintains an up-to-date list of the names, purpose and locations of all sub-processors.

Sub‑processorPurpose for the data transferLocation
Amazon Web Services, Inc.Provide our cloud infrastructure environment and storage of our customer dataUSA
Nuance Communications, Inc.Provides voice transcription services for customers who enable thisUSA
Zendesk, Inc.Customer Support and TroubleshootingUSA
Freshworks, Inc.Customer Support and TroubleshootingUSA
Google LLCSpeech RecognitionUSA
Stripe IncPayment partner who enables customers to make payments and us to receive paymentsUSA
Sift Science IncDigital Safety and Fraud DetentionUSA Inc.Customer Relationship ManagementUSA