Legal

Plivo Subprocessors

Last Updated: November 03, 2021

Plivo, Inc. (“Plivo”) uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms of Use available at https://www.plivo.com/terms/ or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.

A sub-processor is a third party data processor engaged by Plivo who agrees to receive personal data from Plivo intended for processing activities to be carried out (i) on behalf of Plivo customers; (ii) in accordance with customer instructions as communicated by Plivo; and (iii) in accordance with the terms of a written contract between Plivo and the sub-processor.

Plivo maintains an up-to-date list of the names, purpose and locations of all sub-processors.

Sub‑processorPurpose for the data transferLocation
Amazon Web Services, Inc.Provide our cloud infrastructure environment and storage of our customer dataUSA
Google LLCSpeech RecognitionUSA
Stripe IncPayment partner who enables customers to make payments and us to receive paymentsUSA
Zendesk, Inc.Customer Support and TroubleshootingUSA
Salesforce.com Inc.Customer Relationship ManagementUSA
Google LLCGoogle Cloud Messaging (GCM) - Mobile SDK notifications for Android - Send push notifications.USA
Apple, Inc.Apple Push Notification Service (APNS) - Mobile SDK notifications for iOS - Send push notifications.USA
Akamai Technologies, Inc.Cloud Service Provider (CDN, WAF)USA

Globally for CDN

Redis LabsCaching providerUSA
HubSpotMarketing automation toolUSA
IntercomProvides Chat Bot servicesUSA
ClearbitProvides data enrichment on marketing leadsUSA
OutreachSales enablement tool, provides email management and automationUSA
MailgunEmail Delivery Service for BusinessesUSA
ZapierTo automate certain process with our applicationsUSA