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Plivo Subprocessors

Last Updated: February 27, 2024

Plivo, Inc. (“Plivo”) uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms of Use available at or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.

A sub-processor is a third party data processor engaged by Plivo who agrees to receive personal data from Plivo intended for processing activities to be carried out (i) on behalf of Plivo customers; (ii) in accordance with customer instructions as communicated by Plivo; and (iii) in accordance with the terms of a written contract between Plivo and the sub-processor.

Plivo maintains an up-to-date list of the names, purpose and locations of all sub-processors.

Sub‑processor Purpose for the data transfer Location
Amazon Web Services, Inc. Provide our cloud infrastructure environment and storage of our customer data USA
Google LLC Speech Recognition USA
Stripe Inc Payment partner who enables customers to make payments and us to receive payments USA
Zendesk, Inc. Customer Support and Troubleshooting USA Inc. Customer Relationship Management USA
Google LLC Google Cloud Messaging (GCM) - Mobile SDK notifications for Android - Send push notifications. USA
Apple, Inc. Apple Push Notification Service (APNS) - Mobile SDK notifications for iOS - Send push notifications. USA
Akamai Technologies, Inc. Cloud Service Provider (CDN, WAF) USA

Globally for CDN

Redis Labs Caching provider USA
HubSpot Marketing automation tool USA
Intercom Provides Chat Bot services USA
Clearbit Provides data enrichment on marketing leads USA
Outreach Sales enablement tool, provides email management and automation USA
Mailgun Email Delivery Service for Businesses USA
Zapier To automate certain process with our applications USA
Meta WhatsApp Cloud API provider USA