Financial Service Communication Voice and SMS APIs

Thousands of companies use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms, including banks, fintechs, trading platforms, and payments businesses.

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Annual agreements available if monthly spend exceeds $750 a month.
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Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing

Thank you for your interest in Plivo.
Unfortunately, based on the information you provided, we are unable to provide service at this time.
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Thanks for your interest in Plivo. We have two account options available to meet customers’ varying needs:

  • Self-service: no commitment, standard pricing, free basic support.
  • Committed spend agreement: guided implementation, premium support options, and discounted rates. These packages involve an annual contract starting at $750 a month.
Based on the information that you provided, a self-service account seems like the right fit for your business. Use the links below to get started:
If you’d like to discuss a committed spend agreement, please provide us a bit more information by filling out this form.
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Why do financial service businesses rely on Plivo APIs for communication?

Data security and privacy

Data security and privacy


Compliant with PCI DSS standards and GDPR regulations


Data redaction ensures that no PII is exposed.


Data is encrypted with TLS/HTTPS.

Unmatched reliability

Unmatched reliability


Guaranteed 99.95% uptime (99.99% for enterprise plans)


Direct relationships with 1,600+ Tier 1 and local carriers


6 global points of presence

Customer satisfaction

Customer satisfaction


Consultative approach to customer service


98% satisfaction score, highest on G2


Premium support plans available

Benefits of SMS and voice communications for financial services


Enhance customer communications

  • Send bulk SMS for required disclosures, market holiday notices, and research reports.

  • Send alerts in the event of technical outages or market movements.

  • Personalize customer experiences with notifications for things such as low balances, overdrafts, margin calls, and suspicious activity on accounts.


Improve security and enhance office efficiency

  • Protect private information by requiring two-factor authentication and one-time passwords for financial transactions, including those delivered via mobile apps.

  • Give incoming callers access to IVR menus that accept both DTMF and speech input.

  • Keep staff updated on hours, policies, and other information.

Personalize patient engagement and experiences

Join other financial services businesses that trust Plivo for their communications


“With Plivo as the solution, we can provide fast, uninterrupted, and stable processes for our customers.”

Eden Amirav, CEO and Co-founder, Become

G2 Users Love Us

“One of most reliable platforms in the market. Our customer success and collection team have been in awe of the clarity the call API provides. [We also] communicate with customers over SMS campaigns and it has been a wonderful experience.”

Verified user review, G2


“For almost five years, we’ve relied on Plivo for high-quality global calls with customers, totaling more than 6 million minutes. Its reliability and ease of use is a boon to our agents, and it helps us reach our goals of fulfilling the lending needs of SMBs.”

Eden Amirav, CEO and Co-founder, Become


Frequently asked questions

How does Plivo secure customer data?

Plivo is SOC 2 Type 2 certified and holds a PCI DSS Level 1 certification. We also publish a list of security best practices that you can employ to make your accounts more secure.

Can I use Plivo to send one-time passwords for more secure authentication?

Many of our customers generate and send OTPs through messages sent via our SMS and voice APIs. We’ve written use case guides that walk you through the process of writing code for two-factor authentication (2FA).

Do you offer a cheap alternative to renting a phone number from the phone company?

Zentrunk, Plivo’s SIP trunking service, provides a pure VoIP service for outbound and inbound voice calls. If you’re looking to increase the capacity of your current telecom stack, increase coverage, or extend or replace your on-premises infrastructure, read our Zentrunk guide to get started.

How easy is it to build IVR menus with Plivo?

Easier than you might expect. You can build a system without writing a single line of code by using our PHLO visual design tool, or code it in any of seven languages with the help of a Plivo SDK. We’ve written use case guides that show both approaches.

Integrate with Plivo’s Voice and SMS API today!

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