Retail Communication SMS and Voice APIs

Thousands of companies use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms, including stores, ecommerce sellers, and other retailers.

First name is required
Last name is required
Valid phone number is required
Work email is required
Monthly volume is required
Primary use case is required
Description is required
Annual agreements available if monthly spend exceeds $750 a month.
By submitting this form, you agree we may contact you in the manner described in our Privacy Policy.
Thank you icon
Thank you for your submission.

Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing

Thank you for your interest in Plivo.
Unfortunately, based on the information you provided, we are unable to provide service at this time.
We apologize for any inconvenience this may cause and appreciate your understanding.

Thanks for your interest in Plivo. We have two account options available to meet customers’ varying needs:

  • Self-service: no commitment, standard pricing, free basic support.
  • Committed spend agreement: guided implementation, premium support options, and discounted rates. These packages involve an annual contract starting at $750 a month.
Based on the information that you provided, a self-service account seems like the right fit for your business. Use the links below to get started:
If you’d like to discuss a committed spend agreement, please provide us a bit more information by filling out this form.
Oops! Something went wrong while submitting the form.

Why do retail businesses rely on Plivo APIs for communication?

Data security and privacy

Data security and privacy

L

Compliant with PCI DSS standards and GDPR regulations

L

Data redaction ensures that no PII is exposed.

L

Data is encrypted with TLS/HTTPS.

Unmatched reliability

Unmatched reliability

L

Guaranteed 99.95% uptime (99.99% for enterprise plans)

L

Direct relationships with 1,600+ Tier 1 and local carriers

L

6 global points of presence

Customer satisfaction

Customer satisfaction

L

Consultative approach to customer service

L

98% satisfaction score, highest on G2

L

Premium support plans available

Benefits of SMS and voice communications for retail and ecommerce businesses

L

Enhance customer communications

  • Deliver text-to-pay links, order updates, delivery alerts, restocked product notifications, and electronic receipts.

  • Send targeted coupons and bulk SMS messages about flash sales and promotions.

  • Provide answers to customer service questions.

L

Improve security and enhance office efficiency

  • Increase login security with two-factor authentication and one-time passwords.

  • Send incoming callers to their choice of departments via IVR menus that accept both DTMF and speech input.

  • Manage workers’ shift assignments and changes and keep staff updated on hours, policies, and other information.

Retail Communication SMS and Voice APIs

Join other retail businesses that trust Plivo for their communications

Image

“We like Plivo and we recommend it. We first switched because of the pricing, but someone else can always offer a lower price. What keeps us here is simple APIs, easy integration, a friendly interface, and an easy SDK. And every time we’ve needed support, Plivo has responded to our tickets in a timely manner.”

Maya Tran, Product Manager,Fastboy

Image

“If we have 50,000 text messages we have to send, we don’t have to worry about how those will get through. We just send them all and Plivo handles it.”

Jacob Martinez, Project Manager, Deckers

G2 Users Love Us

“The tech and APIs are really easy to use. We get to use a single service to get access to SMS worldwide. For a SaaS company like Simplotel that has customers worldwide, Plivo makes it really easy. They also keep us updated [about] the changing regulatory environment.”

Verified user review,G2

Prev
Next

Frequently asked questions

Will I get better SMS delivery rates by sending from long codes or a short code?

We talk about the pros and cons of different number types in a recent blog post. In the US, application-to-person (A2P) texting requires the use of 10DLC numbers, while short codes have different benefits.

Can I use number masking to hide the phone numbers of parties in a call from each other?

Yes. Many businesses find it advantageous to anonymize communication between two parties — for example, between a customer and a delivery agent on a food delivery service platform or a driver and a rider using a ride-hailing application. We’ve written use case guides that show how to implement number masking in your applications.

Can I send the same SMS message to multiple recipients with a single API call?

Yes, Plivo supports bulk messaging to up to 1,000 unique destination numbers in a single API call.

Can I use Plivo to send electronic receipts?

You can send an SMS version of an electronic receipt as a pure text message, or send an image version of a receipt using MMS. Plivo provides a no-code/low-code design tool called PHLO that lets you do this quickly, or you can integrate the process into your existing application with the help of one of our SDKs.

Integrate with Plivo’s Voice and SMS API today!

ic herobg new