Retail Communication
SMS and Voice APIs

Thousands of companies use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms, including stores, ecommerce sellers, and other retailers.

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Why do retail businesses rely on
Plivo APIs for communication?
Benefits of SMS and voice communications
for retail and ecommerce businesses
  • Enhance customer communications
    • Deliver text-to-pay links, order updates, delivery alerts, restocked product notifications, and electronic receipts.
    • Send targeted coupons and bulk SMS messages about flash sales and promotions.
    • Provide answers to customer service questions.
  • Improve security and enhance office efficiency
    • Increase login security with two-factor authentication and one-time passwords.
    • Send incoming callers to their choice of departments via IVR menus that accept both DTMF and speech input.
    • Manage workers’ shift assignments and changes and keep staff updated on hours, policies, and other information.
Retail Communication SMS and Voice APIs
Plivo APIs for local retailers and online
ecommerce businesses
Join other retail businesses that trust
Plivo for their communications
“We like Plivo and we recommend it. We first switched because of the pricing, but someone else can always offer a lower price. What keeps us here is simple APIs, easy integration, a friendly interface, and an easy SDK. And every time we’ve needed support, Plivo has responded to our tickets in a timely manner.”
Maya Tran, Product Manager, Fastboy
“If we have 50,000 text messages we have to send, we don’t have to worry about how those will get through. We just send them all and Plivo handles it.”
Jacob Martinez, Project Manager, Deckers
“Getting a phone call with a customized voice message allows us to provide superior and prompt customer service.”
Verified user review, G2
Frequently asked questions

We talk about the pros and cons of different number types in a recent blog post. In the US, application-to-person (A2P) texting requires the use of 10DLC numbers, while short codes have different benefits.

Yes. Many businesses find it advantageous to anonymize communication between two parties — for example, between a customer and a delivery agent on a food delivery service platform or a driver and a rider using a ride-hailing application. We’ve written use case guides that show how to implement number masking in your applications.

Yes, Plivo supports bulk messaging to up to 1,000 unique destination numbers in a single API call.

You can send an SMS version of an electronic receipt as a pure text message, or send an image version of a receipt using MMS. Plivo provides a no-code/low-code design tool called PHLO that lets you do this quickly, or you can integrate the process into your existing application with the help of one of our SDKs.

Integrate with Plivo’s Voice and SMS API today!