Plivo’s messaging and voice APIs let organizations programmatically send and receive text messages, make voice calls, build browser and app-based calling apps, and send text and voice one-time passwords.
“Amazing, simple and powerful communications platform that lets us interact with customers by SMS or voice.”
You’re in good company
“Support has been really, really good, even before we signed a contract. When we had an issue, it was fixed in two to three hours. Now that we have a contract, we get support for production issues as soon as possible.”
“We like Plivo and we recommend it. We first switched because of the pricing, but someone else can always offer a lower price. What keeps us here is simple APIs, easy integration, a friendly interface, and an easy SDK. And every time we’ve needed support, Plivo has responded to our tickets in a timely manner.”
“I rely on Plivo communications for industry updates. When carriers make changes, I can always count on Plivo — and my personal CSM — to always send out newsletters and updates well in advance of any changes and to navigate through questions with me.”
Plivo employs security best practices and policies to ensure that our network is secured physically and virtually, and that our customers’ data and payment information are both private and secure.
For most customers, an annual agreement refers to a commitment to spend a specified amount every month for the next year. Our business-level support plans are also considered an annual agreement. Finally, when you procure a short code, in addition to a one-time fee, you also must agree to either a committed spend package or a business-level support plan.
Our committed spend packages include guided implementation, premium support options, and customized rates.
Purchase of a short code has a $1,500 one-time fee charged at the time of purchase, and requires a committed spend package or a business-level support plan for purchase.
Plivo is required to comply with local laws for telecommunication services around the globe. To ensure compliance with such regulations globally, we perform a risk assessment on all signups from new potential customers. If our assessment indicates a high risk, we may put a business on a hold list, indicating that we are unable to provide service to them at this time.