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Supplemental Terms for WhatsApp Business Solution

Last updated on February 8, 2024 (view the prior version of our supplemental term here.)

These Supplemental Terms are applicable to the use of the Plivo Services solely to the extent that you use the identified Service. These Supplemental Terms are incorporated as part of Plivo’s Acceptable Use Policy (“AUP’’), available at You acknowledge that you have read, understood, and agree to be bound by these Supplemental Terms, in addition to all the terms of our terms of service, AUP and the privacy policy, as modified from time to time.

WhatsApp Business Solutions

As a customer, you acknowledge that Plivo serves as an authorized reseller and provider of business solutions for WhatsApp Business Solutions (“WhatsApp Services”). When you purchase WhatsApp Services through Plivo, you understand that your usage of WhatsApp Services and/or the WhatsApp platform constitutes a separate agreement with Meta Platforms Inc., or its affiliates, as applicable. Your use of the WhatsApp Services is subject to the WhatsApp Business Solution Terms and other relevant WhatsApp terms and policies, which are available at (“WhatsApp Terms”). You accept that these terms and policies may change over time, and you bear sole responsibility for complying with the current WhatsApp Terms. Your continued use of the Services signifies your acceptance of any modified or updated terms. You also acknowledge that WhatsApp or Plivo may, at any time and without notice, suspend or terminate your account or service use.

You commit to always comply with the WhatsApp Terms relevant to your use of the WhatsApp Services. Plivo provides the WhatsApp Services on an “as is” and “where is” basis, disclaiming any liability for losses, damages, or claims related to your use of the WhatsApp Services and/or platform, or any third-party services or products. Plivo will not be liable for any service interruptions or issues arising from your actions or those of your end users. Plivo expressly disclaims any warranties, whether express or implied, regarding the compliance of third-party products or services with the Health Insurance Portability and Accountability Act (HIPAA) or any related regulations. It is your responsibility to ensure compliance with HIPAA and other applicable laws for any third-party products or services you use.


To use WhatsApp Business Services for your brand, you should create a WhatsApp Business account (WABA) through the Plivo Console and consult Plivo’s WhatsApp Self Sign-up guide.

Independent Software Vendors (ISVs) interested in reselling WhatsApp Services must register as a ‘Tech Provider’ and comply with the conditions specified in the Tech provider terms.