Missed calls represent a lost opportunity for both the caller and the business. Plivo’s Voice API gives you programmatic control over call destinations.
- Enhance customer service by promptly handling inquiries and complaints.
- Improve workflow by setting up rules on what extensions should ring under what circumstances.
- Automate coverage by setting up rules for routing calls after hours.
You’re in good company
Call forwarding allows you to redirect incoming phone calls from the intended recipient's number to another number. Also known as call diversion, call forwarding can be useful in situations such as when the intended recipient is unavailable or when a supervisor wants to redirect calls to a different device or location.
Because a voice API lets you take action based on any aspect of your call, it’s more flexible than the limited options offered by call forwarding services. You can set up simple actions, such as forwarding calls when a line is busy or not answered within a certain number of seconds, or create more complex scenarios, such as forwarding calls from a given area code to a particular representative.
- Eliminating missed calls, giving callers a better customer experience
- Providing appropriate coverage for callers during non-business hours
- Giving employees the flexibility to work from anywhere and still be available for voice conversations
You can use a call forwarding API to dynamically route incoming calls to available agents or extensions or automate forwarding based on factors such as business hours.
To get started, rent a Plivo phone number, then visit one of our use case guides on call forwarding, where we provide annotated code samples in seven widely used web coding languages that show you just how to set up call forwarding service. You can complete the whole call forwarding solution, from number rental to testing your new code, in less than an hour.
No difference — they mean the same thing.
You can use call forwarding to dynamically route incoming calls based on any of several factors.
- Agent availability: You can place calls in a holding queue and route them to an available agent as soon as one is available.
- Business hours: You can route calls to an office number during business hours and to a mobile phone or voicemail during non-business hours.
- Time zones: You can forward calls to agents from different time zones to ensure round-the-clock availability.