Voice API Platform Features
Powerful voice functionality for your applications across devices
Advanced Call Control
Control and route your calls from your application with features like call forwarding, call transfer, call whisper, and call queue.
- IVR MenusCreate multilevel IVR menus with audio or text for prompts. Direct callers to the right agent, team, or department. Build conversational IVR applications with automatic speech recognition (ASR).
- Call TransferBuild advanced contact center experiences with functions like assisted or warm transfer.
- Parallel and Sequential DialingForward calls to multiple phones at once or in sequential order. Build flexible call hunting sequences.
- Supervisor CoachingImprove agent performance and deliver a better customer experience by providing real-time coaching to agents on live calls, without any kind of audible interruption to the customer.
- Call WhisperAnnounce custom whisper messages to set context before an incoming call is answered by a sales or support agent.
- Answering Machine DetectionDetect whether an outbound voice call was answered by a human or an answering machine, and perform your next steps accordingly.
- Voicemail TranscriptionNever listen to another voicemail message. Our premium voicemail transcriptions are real-time, high quality, and very accurate.
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