Features - Voice API Platform
Powerful Voice functionality for your applications across devices
Advanced Call Control
Control and route your calls in a flexible manner using your application with features like call forwarding, call transfer, call whisper, call queue.
- IVR MenusCreate multi-level IVRs with flexibility of audio & text for prompts. Direct callers to the right agent, team or department. Build conversational IVRs with Automatic Speech Recognition (ASR).
- Call TransferBuild advanced contact center experiences with functions like assisted/warm transfer or simple cold transfer.
- Parallel and Sequential DialingForward calls to multiple phones at once or in sequential order. Build flexible call hunting sequences.
- Call WhisperAnnounce custom whisper messages before an incoming call is answered by a sales or support agent to set context.
- Answering Machine DetectionDetect if an outbound voice call was answered by a human or an answering machine. Perform next steps accordingly.
- Voicemail TranscriptionNever Listen to another Voicemail. Our premium voicemail transcriptions are real time, higher quality and very accurate.
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