Features - Voice API Platform

Powerful Voice functionality for your applications across devices

Essentials
Add essential features and functionality to your voice calls to build and integrate your custom calling experience.
Play Audio Prompts
Play Audio Prompts
Play pre-recorded audio files at any time during a call. Create prompts, announcements or music on hold.
Text to Speech
Text to Speech
Speak dynamic text in 28 accents across various languages. Choose from an array of SSML voices, powered by Amazon Polly.
Dual Channel Call Recording
Dual Channel Call Recording
Record, store and retrieve your calls as you like. Recordings are dual channel by default and stored encrypted.
Custom Caller ID
Custom Caller ID
Improve connect rates with your outbound calls. Set custom as your caller ID number that you'd like to show up on the end users phone.
Get Digit Input
Get Digit Input
Collect digits from users keypad during a call. Control your call flow based on such input.
Global Conference Calling
Global Conference Calling
Integrate multi-party calls, audio conferencing into your apps or build advanced contact center functionality.
Advanced Call Control
Control and route your calls in a flexible manner using your application with features like call forwarding, call transfer, call whisper, call queue.
  • IVR Menus
    Create multi-level IVRs with flexibility of audio & text for prompts. Direct callers to the right agent, team or department.
  • Call Transfer
    Build advanced contact center experiences with functions like assisted/warm transfer or simple cold transfer.
  • Parallel and Sequential Dialing
    Forward calls to multiple phones at once or in sequential order. Build flexible call hunting sequences.
Faster Time to Market
Faster Time to Market
  • Call Whisper
    Announce custom whisper messages before an incoming call is answered by a sales or support agent to set context.
  • Answering Machine Detection
    Detect if an outbound voice call was answered by a human or an answering machine. Perform next steps accordingly.
  • Voicemail Transcription
    Never Listen to another Voicemail. Our premium voicemail transcriptions are real time, higher quality and very accurate.
Faster Time
to Market
Build, Integrate and troubleshoot issues faster. With Plivo focus on building the features that differentiates you and be faster to the market.
Voice API Platform Queueing
Voice API Platform Queueing
Make multiple calls in a single API request. We handle call queueing for you so you don't have to worry about building that.
Realtime Call Notifications
Realtime Call Notifications
Receive real-time callbacks over webhooks. Fetch detailed information including call duration, call status, billing info using our API.
Detailed Debug Logs
Detailed Debug Logs
Debug and troubleshoot issues and problems faster with detailed logs. Drill down to the details to find the root cause.
Server Side SDKs
Server Side SDKs
Program in your web language of choice with our server side SDKs in Java, C#, Python, Ruby, Nodejs or Golang
Reusable Templates
Reusable Templates
With a vast library of ready to use templates you can add powerful functionality quickly by writing minimal code.
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