Premium Support Plans

Get guaranteed response times and expert help to achieve your business objectives.

Benefits of a Premium Support Plan

Choose a Plan as Needed

Choose from one of our premium plans based on your business requirements. Upgrade your plans as your business evolves.

Priority Support Over Multiple Channels

Jump to the front of the queue with premium support plans that offer priority support via email, phone, or chat, any time, any day.

Guaranteed Response Times

Every request gets a response within a set time based on the priority of the issue.

Dedicated Account Team

Work with a dedicated account team that understands your requirements and follows a proactive engagement plan.

Support Plan Comparison

Basic support is included with all Plivo accounts. You can also choose a premium plan that fits your needs.

Basic
Priority
Business
Personalized

Guaranteed Response Time

Email Support

Phone Support

Chat Support

Customer Success Manager

Periodic Business Review

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24*5

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3 hours (24/5)

6 hours (24/5)

9 business hours

24*5

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1 hour (24/7)

2 hours (24/7)

4 business hours

24*7

24*5

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1 hour (24/7)

2 hours (24/7)

4 business hours

24*7

24*5

24*7

24*5

24*7

24*5

Periodic Business Review

Ticket Priority Levels

P1: Service outage in production. No workaround exists. Excludes development or staging issues.

P2: Degraded service or intermittent issues in production. A workaround may be available. Excludes development or staging issues.

P3: All other issues including product or feature questions, development issues, number procurement, number porting, account or billing issues.

Contact Sales

We are here to help you with:

Guidance on your support use cases
Discuss support pricing details
Choosing the right support plan

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