Premium Support Plans
Get guaranteed response times and expert help to achieve your business objectives.
Benefits of a Premium Support Plan
Choose a Plan as Needed
Choose from one of our premium plans based on your business requirements. Upgrade your plans as your business evolves.
Priority Support Over Multiple Channels
Jump to the front of the queue with premium support plans that offer priority support via email, phone, or chat, any time, any day.
Guaranteed Response Times
Every request gets a response within a set time based on the priority of the issue.
Dedicated Account Team
Work with a dedicated account team that understands your requirements and follows a proactive engagement plan.
Support Plan Comparison
Basic support is included with all Plivo accounts. You can also choose a premium plan that fits your needs.
Basic
Free
Priority
$ 250/month
Business
$ 750/month
Personalized
$ 2500/month
Guaranteed Response Time
Ticket Portal Support
Phone Support
Dedicated Slack channel
Customer Success Manager
Quarterly Partnership Update
P1
P2
P3
P1
P2
P3
P1
P2
P3
P1
P2
P3
Basic
Free
N/A
N/A
N/A
24*5
24*5
24*5
N/A
N/A
N/A
N/A
N/A
N/A
Priority
USD 250
3 hours (24/5)
6 hours (24/5)
9 business hours
24*5
24*5
24*5
N/A
N/A
N/A
N/A
N/A
N/A
Business
USD 750
1 hour (24/7)
2 hours (24/7)
4 business hours
24*7
24*7
24*5
N/A
N/A
N/A
N/A
N/A
N/A
Personalized
USD 2500
1 hour (24/7)
2 hours (24/7)
4 business hours
24*7
24*7
24*5
24*7
24*7
24*5
Dedicated
24*7
24*7
24*5
Quarterly Partnership Update
Ticket Priority Levels
P1: Service outage in production. No workaround exists. Excludes development or staging issues.
P2: Degraded service or intermittent issues in production. A workaround may be available. Excludes development or staging issues.
P3: All other issues including product or feature questions, development issues, number procurement, number porting, account or billing issues.
Contact Sales
We are here to help you with:
- Guidance on your support use cases
- Discuss support pricing details
- Choosing the right support plan
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