Premium Support Plans
Get guaranteed response times and expert help to achieve your business objectives.
Support Plan Comparison
Basic support is included with all Plivo accounts. You can also choose a premium plan that fits your needs.
P1: Service outage in production. No workaround exists. Excludes development or staging issues.
P2: Degraded service or intermittent issues in production. A workaround may be available. Excludes development or staging issues.
P3: All other issues including product or feature questions, development issues, number procurement, number porting, account or billing issues.
We are here to help you with:
- Guidance on your support use cases
- Discuss support pricing details
- Choosing the right support plan