Premium Support Plans
Receive guaranteed response times and expert help to achieve your business objectives.
Support Plan Comparison
Basic support is included with all Plivo accounts. Choose a premium plan that best fits your needs.
Basic
Free
Developer
$49
Priority
4% of monthly spend
with a
$250 minimum.Business
6% of monthly spend
with a
$1500 minimum.Service Status Updates
Guaranteed Response Time
Email Support
Phone Support
Chat Support
Dedicated Account Team
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P1
P2
P3
P1
P2
P3
P1
P2
P3
P1
P2
P3
Basic
Free
-
-
-
24*5
24*5
24*5
-
-
-
-
-
-
Developer
$49
6 Business Hours
12 Business Hours
18 Business Hours
24*5
24*5
24*5
-
-
-
-
-
-
Priority
4% of monthly spend
with a
$250 minimum.3 Hours (24/7)
6 Hours (24/7)
9 Business Hours
24*7
24*7
24*5
-
-
-
-
-
-
Business
6% of monthly spend
with a
$1500 minimum.1 Hour (24/7)
2 Hours (24/7)
4 Business Hours
24*7
24*7
24*5
24*7
24*7
24*5
24*7
24*7
24*5
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Ticket Priority Levels
P1: Service outage in production. No workaround exists. Excludes development or staging issues.
P2: Degraded service or intermittent issues in production. A workaround may be available. Excludes development or staging issues.
P3: All other issues including product or feature questions, development issues, number procurement, number porting, account or billing issues.
Talk to an Expert
We are here to help you with:
- Guidance on your support use cases
- Discuss support pricing details
- Choosing the right support plan
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