Premium Support Plans

Receive guaranteed response times and expert help to achieve your business objectives.

Benefits of a premium support plan
Flexible plans as you need
Choose a plan as needed
Choose from one of the premium plans based on your business requirements and upgrade your plans as your business evolves.
Priority support over multiple channels
Priority support over multiple channels
Jump to the front of the queue with premium support plans that offer priority support via email, phone or chat anytime, any day.
Guaranteed Response times
Guaranteed Response times
Be assured that every request will get responded within a set time based on the priority level of the issue raised.
Dedicated Account Team
Dedicated Account Team
Work with a Dedicated Account Team that understands your requirements, and helps set up a proactive engagement plan.

Support Plan Comparison

Basic support is included with all Plivo accounts. Choose a premium plan that best fits your needs.

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Basic
Free
Developer
$49
Priority
4% of monthly spend
with a
$250 minimum.
Business
6% of monthly spend
with a
$1500 minimum.
Service Status Updates
Guaranteed Response Time
P1
-
6 Business Hours
3 Hours (24/7)
1 Hour (24/7)
P2
-
12 Business Hours
6 Hours (24/7)
2 Hours (24/7)
P3
-
18 Business Hours
9 Business Hours
4 Business Hours
Email Support
P1
24*5
24*5
24*7
24*7
P2
24*5
24*5
24*7
24*7
P3
24*5
24*5
24*5
24*5
Phone Support
P1
-
-
-
24*7
P2
-
-
-
24*7
P3
-
-
-
24*5
Chat Support
P1
-
-
-
24*7
P2
-
-
-
24*7
P2
-
-
-
24*5
Dedicated Account Team
Executive business reviews
Ticket Priority Levels

P1: Service outage in production. No workaround exists. Excludes development or staging issues.

P2: Degraded service or intermittent issues in production. A workaround may be available. Excludes development or staging issues.

P3: All other issues including product or feature questions, development issues, number procurement, number porting, account or billing issues.

Talk to an Expert

We are here to help you with:

  • Guidance on your support use cases
  • Discuss support pricing details
  • Choosing the right support plan
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