AI for Order Tracking Support

Handle 'Why is my tracking status showing an error?' cases effectively

Order tracking is an essential component of the customer experience in eCommerce. When customers encounter errors in tracking their orders, it leads to frustration and dissatisfaction. This not only hampers business repetitiveness but also spikes support overheads. The challenge is to provide instantaneous and accurate solutions to these queries when tracking information fails to update or display correctly.

Human Support

Customer Inquiry Logging: Support agents first log the tracking error inquiry into the system.
Manual Investigation: Agents then manually sift through order and tracking information to identify possible causes of errors.
Seek Solutions: Contact relevant couriers or logistics partners for detailed information.
Follow-Up: Once the error is diagnosed, provide relevant updates and solutions to the customer usually via email or call.

Avg resolution time

2-4 hours

AI Support

Initial Query Understanding: The AI system quickly comprehends the nature of the error message in the tracking status.
Data Analysis: Uses sophisticated algorithms to analyze the available shipping data and pinpoint discrepancies.
Immediate Solutions: Provides instant updates or corrective measures to the customer, resolving their confusion.
Continuous Learning: The AI continuously learns from new data to enhance its error-matching accuracy and resolution speed.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

LEARN MORE

Advantages of AI Support Solution

Instant Resolutions Enhance Experience

AI provides immediate resolutions ensuring customers aren't left in limbo.

Cost Efficiency with Automated Processes

Automated support drastically reduces the need for large human teams.

Scalable Solutions for Varied Volumes

Handles fluctuating query volumes seamlessly without performance dips.

Implementation

Integration: AI systems can be seamlessly integrated into existing ecommerce platforms to begin processing tracking inquiries.
Customization: Tailor AI responses to align with brand tone and specific customer service policies.
Deployment: Swift deployment options ensure minimal downtime and immediate start of AI-backed support.

Testing and Monitoring: Conducting thorough testing ensures AI systems meet service expectations and operational benchmarks.
Optimization: Regular updates and learning mechanisms allow the AI to adapt to new tracking terms and issues.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

CHECK PLIVO AI

Automate Other Related Queries

Streamline your customer support with Plivo AI

BOOK A FREE DEMO TRY LIVE PREVIEW