AI for Product Recommendations

Simplify 'What’s the Best Ergonomic Product?' Support Tickets

Customers frequently face challenges when trying to find the best ergonomic products that suit their needs from a myriad of options available. The uncertainty and complexity in choosing the right product based on unique requirements often lead to an influx of support tickets asking for recommendations.

Human Support

Reception of customer query ticket through the support system.
Manual review of the customer's requirements and needs by a support executive.
Cross-reference with available ergonomic products.
Recommendation of suitable products to the customer.
Follow-up interaction to ensure the resolution of the issue.

Avg resolution time

30 minutes

AI Support

Understand customer query based on keywords and intent with natural language processing.
Scans the product database for potential ergonomic products based on user preferences.
Generates personalized product recommendations instantly.
Provides detailed comparison and benefits of each product suggestion.
Concludes interaction with follow-up questions to ensure customer satisfaction.

Resolution time

5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Reduced Response Time

AI dramatically cuts down on waiting time, providing instant responses to customer queries.

Increased Accuracy in Recommendations

With a sophisticated understanding of customer needs, AI provides precise product matches from a vast inventory.

Enhanced Customer Satisfaction

Customers leave satisfied due to the efficient and effective engagement, boosting brand loyalty.

Implementation

Integration: Seamless integration with existing customer management and product databases to automate queries.
Customization: Tailor AI responses and preferences based on historical customer interactions and feedback.
Deployment: Quick deployment practices ensuring no disruption to existing workflows while introducing new AI capabilities.

Testing: Rigorous A/B testing for optimal AI performance in real-time customer interaction scenarios.
Monitoring and Optimization: Continuous monitoring using analytics to refine AI processes and enhance recommendation accuracy and speed.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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