AI for Order Tracking Support

Reduce delays in resolving 'What does in transit mean?' support tickets

Customers often face confusion with order statuses such as 'In transit,' leading to an influx of support tickets that can overwhelm service teams. Resolving these queries in a timely manner is critical to maintaining customer satisfaction and operational efficiency.

Human Support

Receives support ticket outlining 'in transit' inquiry.
Manually gathers information from various shipping partners.
Responds to the customer once all data is verified and interpreted.

Avg resolution time

24-48 hours

AI Support

Extracts relevant tracking data in real-time.
Analyzes frequently asked questions to provide instant answers.
Offers 24/7 availability, ensuring customers receive timely responses regardless of time zone.

Resolution time

1-2 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Rapid Query Resolution

AI efficiently handles repetitive inquiries.

Cost Efficiency

Reduces the need for human intervention and resources.

Improved Customer Satisfaction

Quick, accurate responses enhance customer trust and loyalty.

Implementation

Integration: Seamlessly integrates with existing eCommerce and logistics platforms to access necessary data for query resolution.
Customization: Tailors AI responses to reflect each brand's communication tone.
Deployment: Fast to implement, getting started with minimal technical overhead.

Testing: Regular testing to improve AI's understanding of various inquiry types, ensuring robustness.
Monitoring and Optimization: Continuously monitors AI interaction success rates, making necessary adjustments for enhanced performance.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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