AI for Product Recommendations

Streamline 'Can you suggest eco-friendly products?' support tickets

Handling a high volume of queries asking for product recommendations, particularly eco-friendly options, can be labor-intensive and time-consuming for human support teams. Customers often seek personalized suggestions based on their specific needs and values, posing a challenge for effective and timely responses.

Human Support

Receives customer query through email or chat system.
Researches and compiles a list of eco-friendly products.
Crafts a personalized response and sends it back to the customer.
Follows up to ensure customer satisfaction with the response.

Avg resolution time

24-48 hours

AI Support

Automatically receives customer queries about eco-friendly products.
Uses customer data and machine learning to personalize recommendations.
Instantly provides suggestions with detailed product information and sustainability credentials.
Continuously refines recommendations based on customer feedback and latest product data.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Enhanced Customer Experience

AI ensures faster, personalized interactions, boosting customer satisfaction levels.

Reduced Operational Costs

Automating responses reduces staffing and resource costs significantly.

Scalability and Efficiency

AI solutions can handle multiple queries simultaneously, adapting to increased demands effortlessly.

Implementation

Integration: Our AI can be seamlessly integrated with existing support systems to enhance capabilities without overhauling current processes.
Customization: Customize the AI's responses to align with brand voice and specific business objectives.
Deployment: A straightforward deployment process that ensures AI is quickly operational and delivering value.

Testing: Comprehensive testing phase to ensure AI delivers accurate and timely responses.
Monitoring and Optimization: Continuous monitoring to fine-tune AI performance and adapt to evolving customer needs.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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