AI for Product Recommendations:

Improve accuracy in 'What’s the most energy-efficient product?' recommendations

In the rapidly evolving marketplace of energy-efficient products, the ability to provide customers with precise recommendations is crucial. Many customers struggle to find the most suitable energy-efficient product from the plethora of available options, leading to decision fatigue and dissatisfaction. Traditional recommendation systems often fall short, unable to handle vast datasets effectively, resulting in generic suggestions that do not meet individual needs.

Human Support
  • Customer contacts support with a query.
  • Agent reviews the customer's history and preferences.
  • Agent performs manual research on available products.
  • Recommendations are shared with the customer for review.
Avg resolution time
48 hours
AI Support
  • Receives customer inquiry about energy-efficient products.
  • Extracts relevant data like customer preferences and energy usage.
  • Analyzes current market offerings using advanced algorithms.
  • Generates a personalized list of product recommendations.
  • Provides additional insights and answers follow-up questions.
Resolution time
5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Enhanced Accuracy and Relevance
AI optimizes recommendations by analyzing vast data sets, ensuring every product suggestion aligns with customer needs.
24/7 Availability and Speed
AI systems provide round-the-clock support, offering immediate responses and updates on product recommendations.
Cost Efficiency and Scalability
Reduces the need for a large human support team, cutting costs while handling unlimited queries efficiently.

Implementation

  • Integration: Plivo AI integrates with existing customer engagement platforms to enhance product recommendation processes.
  • Customization: Configures AI settings to cater to specific business needs and customer profiles.
  • Deployment: Quick and efficient deployment, ensuring minimal downtime and seamless transition for businesses.
  • Testing: Regular testing phases ensure that AI recommendations remain precise and useful over time.
  • Monitoring and Optimization: Continuous monitoring and data analytics enhance AI performance, aligning with evolving market trends and customer expectations.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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