AI for Product Recommendations Support

Improve Efficiency in 'What’s the Most Affordable Option?' Requests

Customers frequently seek assistance to find the most affordable options available when exploring product recommendations. This challenge often requires a comprehensive understanding of the market, current promotions, and personal preferences, and it can be time-consuming and overwhelming, especially during peak shopping periods. Finding a means to streamline and optimize this interaction is crucial for enhancing customer satisfaction and operational efficiency.

Human Support

Customer contacts the support team via email or call.
Support team manually gathers product and pricing information.
Personalized recommendations are drafted based on customer feedback.
Final communication sent back to the customer after integration of all details.

Avg resolution time

24 hours

AI Support

AI instantly accesses a comprehensive database of products and prices.
Utilizes machine learning to understand customer preferences and trends.
Provides immediate recommendations based on cost-effectiveness and availability.
Adapts in real-time to promotional changes and discounts.

Resolution time

5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Effortless Scalability

AI handles fluctuating query volumes without lag.

Enhanced Customer Experience

Quickly provides solutions tailored to individual needs.

Cost Efficiency

Reduces the need for extensive human resources.

Implementation

Integration: Seamlessly integrates with existing customer databases and eCommerce platforms.
Customization: Tailored training sessions to align AI's functions with specific business requirements.
Deployment: Smooth, phased deployment to ensure minimal disruption to ongoing operations.

Testing: Rigorous testing for function accuracy and performance benchmarks.
Monitoring and Optimization: Continuous monitoring with iterative improvements based on customer interactions and feedback.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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