AI for Order Tracking Support

Streamline Handling of 'How do I upgrade to express delivery?' Requests

Customers often face challenges in upgrading their delivery options after placing an order. The traditional customer support system may result in long waiting times, leading to frustration. AI-powered solutions can seamlessly handle these requests, ensuring customers receive swift responses and resolutions.

Human Support

Customer submits

Avg resolution time

An average of 2-48 hours, depending on the complexity of the request and availability of support staff.

AI Support

Instant recognition of the 'How do I upgrade to express delivery?' query through natural language processing.
Automated response generation offering step-by-step guidance for upgrading delivery options.
Integration with order management systems to verify eligibility and process upgrades instantly.

Resolution time

Instant to a few minutes, providing real-time support.

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

Advantages of AI Support Solution

Speed and Efficiency

Instant query recognition and resolution without human intervention.

Cost-Effective Operations

Reducing reliance on human agents translates to lower costs.

Enhanced Customer Experience

Deliver high levels of customer satisfaction through timely and accurate support.

Implementation

Integration:

Seamlessly integrates with existing ecommerce customer databases.
Synchronizes with current inventory and logistics systems for real-time actions.

Customization:

Configure responses according to brand tone and voice.
Tailor functionality based on unique customer journey workflows.

Testing and Monitoring:

Regularly test AI responses to ensure quality and accuracy.
Continuous monitoring for detecting and addressing any anomalies in real time.

Optimization:

Analyze conversational data to optimize response flows.
Implement feedback-driven improvements to enhance customer interactions.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

Automate Other Related Queries

Streamline your customer support with Plivo AI

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