AI for Order Tracking Support: Proactively manage 'How do I cancel my order before it ships?' issues

'How do I cancel my order before it ships?'

One of the most frequent challenges that customers experience is the need to cancel an order before it ships. The uncertainty and time-sensitivity involved make it a priority query. Customers often face difficulty in contacting support at the right time, leading to unnecessary frustrations and added costs for both the customer and retailer.