AI for Order Tracking Support

Manage 'How do I add delivery instructions for my order?' queries effectively

One of the common issues customers face during online shopping is figuring out how to add delivery instructions to their orders. This can lead to unnecessary delays and customer dissatisfaction if not resolved promptly. Traditional support methods may involve lengthy waiting times, which further exacerbate the problem.

Human Support

Customer contacts the support desk with their query.
The query is logged and assigned to an available support agent.
The agent reviews the order details manually.
Customer is asked clarifying questions, if necessary.
After gathering all required information, the agent updates the order with delivery instructions.
A confirmation is sent back to the customer, completing the interaction.

Avg resolution time

30 minutes to 1 hour

AI Support

Upon query initiation, the AI immediately understands the context of 'adding delivery instructions'.
The AI interacts with the order management system to fetch current order details.
It suggests possible instructions based on past data or common choices.
Once confirmed, the AI updates the system with the new instructions and notifies the customer.
All these steps occur almost instantaneously, ensuring a seamless experience.

Resolution time

1-5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Reduced Operational Costs

Effective Cost Management

Quicker Resolution Times

Efficiency in Customer Interaction

High Accuracy and Personalization

Tailored Customer Experience

Implementation

Integration:
- Integrating AI with existing customer databases and order systems.
- Ensuring compatibility with various eCommerce platforms.
Customization:
- Configuring AI to understand specific company lingo and customer requests.
- Enabling AI to suggest solutions based on historical customer data.
Deployment:
- Rolling out the AI solution across multiple customer interaction channels.
- Ensuring seamless transition from manual to AI-driven support.

Testing and Monitoring:
- Continuous testing to ensure the AI's responses are accurate and helpful.
- Monitoring AI interactions to identify areas of improvement.
Optimization:
- Regular updates to the AI's learning model to incorporate new data.
- Enhancements based on customer feedback and performance metrics.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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