Support
Log in
Ecommerce
cheveron-right
Order Tracking
cheveron-right
Has my order shipped yet?

AI for Order Tracking Support

Automatically resolve 'Has my order shipped yet?' questions

One of the most common queries that ecommerce companies face is, 'Has my order shipped yet?' This simple question, however, when multiplied by hundreds or thousands of customers, can become a significant burden on customer support teams. Customers expect immediate responses, and any delays can lead to frustration and decreased satisfaction. Traditional support methods often struggle to keep up with the high volume of order tracking inquiries, causing higher costs and longer customer wait times.

Human Support
  • The query is received by human support staff.
  • Support staff checks the customer's order status manually.
  • The staff member retrieves the order's current shipping information.
  • Customer is informed about the shipment status, which can take time.
  • Document and close the query for record purposes.
Avg resolution time
Average resolution time: 30 minutes
AI Support
  • Receives the query: 'Has my order shipped yet?'
  • Accesses real-time order data from the client's system.
  • Generates a direct response based on available tracking information.
  • Notifies customer of shipment status and expected delivery date.
  • Escalates complex queries to human staff if needed.
Resolution time
Average resolution time: 30 seconds

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Speedy Resolutions
Resolve inquiries in seconds, reducing wait times significantly.
Cost Efficiency
Decrease operational costs by reducing human resource dependency.
High Customer Satisfaction
Improve CSAT scores by providing swift and accurate responses.

Implementation

  • Integration: Our AI support is designed for smooth integration with your existing IT infrastructure. It easily syncs with inventory and customer management systems.
  • Customization: Tailor the AI to resolve industry-specific order tracking queries to meet specific business needs.
  • Deployment: Quick deployment ensures minimal downtime, allowing businesses to upscale operations without halting customer service.
  • Testing: Continuous testing ensures that the AI handles customer queries with high accuracy.
  • Monitoring and Optimization: Regular updates and improvements keep the AI aligned with changing customer service dynamics and user expectations.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Automate Other Related Queries

What’s the best seasonal product this month?
What are the best budget-friendly items?
What products do professionals use in this field?
What’s the most popular gift idea this year?
'What’s the best product for this activity?'
What's a good product for small spaces?
What’s the best item for sustainable living?
What are the editor’s picks this month?

Streamline your customer support with Plivo AI

BOOK A FREE DEMOTRY LIVE PREVIEW
X