Harness AI for Simplified Product Recommendations

Simplify 'Can you suggest items for a cozy winter?' Support

As winter chills set in, customers frequently inquire about items that can keep them cozy and warm. This often results in repetitive and time-consuming communications for support staff to handle, especially during peak shopping seasons. Plivo's AI-powered customer support agent is designed to address this by offering seamless and efficient product recommendations based on specific customer inquiries, such as "Can you suggest items for a cozy winter?"

Human Support

Customer reaches out with a request for product recommendations.
Support agent accesses the relevant catalog or database.
Agent prepares a list of suitable items based on the request.
Customer receives the recommendations after a deliberation period.
Option for human follow-up if further assistance is needed.

Avg resolution time

15-20 minutes

AI Support

Customer initiates query using natural language, like "Can you suggest items for a cozy winter?".
Plivo's AI analyzes customer preferences and historical data to generate accurate recommendations.
AI instantly provides a list of products that match the customer's needs.
Automated follow-up to ensure customer satisfaction with the suggestions.

Resolution time

Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Reduction in Response Time

Instant Responses with AI

Higher Customer Satisfaction

Personalization Increases Customer Delight

Scalable Support Solutions

Meet Demand Fluctuations Seamlessly

Implementation

Integration: Seamless integration with existing frameworks.
Customization: Tailored responses based on business needs.
Deployment: Rapid deployment with minimal downtime.

Testing: Ensures accuracy and relevance of responses.
Monitoring and Optimization: Continuous learning from interactions to improve performance.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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