AI for Order Tracking Support

Simplify customer interactions around 'Can I get real-time tracking for my order?'

Customers often face challenges when trying to get real-time updates on their order status. In a fast-paced e-commerce environment, waiting for human customer support to provide this information can be frustrating and time-consuming. Furthermore, businesses may struggle with managing high volumes of such repetitive queries, leading to delays and reduced customer satisfaction. Addressing these order tracking requests efficiently can significantly improve a company's support experience and overall customer loyalty.

Human Support

Customer initiates the query through email or chat: 'Can I get real-time tracking for my order?'
A human agent receives the query and manually accesses the order tracking system.
The agent then communicates the order status to the customer.
If needed, the agent handles follow-up questions and provides further assistance.

Avg resolution time

Average human support time is around 15-30 minutes, pending availability and query volume.

AI Support

Initiate the interaction with the exact query: 'Can I get real-time tracking for my order?'
The AI analyzes the query, accesses the integrated tracking system to fetch real-time data.
Instantly provides the current status of the order, routing additional queries to human agents if needed.
Ensures customer satisfaction by giving immediate and accurate information.

Resolution time

Under 1 minute; often near instantaneous response.

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Increased Efficiency and Speed

AI provides answers within seconds, greatly reducing waiting times.

Cost Reduction

Automating responses drastically cuts down on human resource expenses.

Improved Customer Satisfaction

Fast and accurate information leads to happier customers.

Implementation

Integration: Seamlessly connect Plivo AI with your existing order tracking system for real-time data access.
Customization: Tailor AI responses to match your brand's language and style, ensuring a consistent customer interaction flow.
Deployment: Quickly deploy the AI agent across multiple channels such as chat, email, and messaging apps.

Testing and Monitoring: Conduct thorough testing of AI interactions to ensure response quality and accuracy, with ongoing monitoring for continuous improvement.
Optimization: Use data-driven insights from AI interactions to refine and optimize support strategies.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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