AI for Order Tracking Support

Automate 'Can I combine multiple shipments into one?' Support Tickets

Order tracking can be a cumbersome task for both businesses and consumers, especially when it comes to managing multiple shipments. Customers often inquire about the possibility of combining several orders into a single shipment to reduce costs and simplify logistics. This kind of support query can inundate customer service teams, leading to longer resolution times and increased operational costs.

Human Support
  • Receive Query: A human agent accepts the customer's request for shipment amalgamation.
  • Order Assessment: The agent examines order details manually.
  • Communication: Contacts logistics or fulfillment departments for confirmation.
  • Resolution: Communicates the final decision to the customer, initiating any necessary procedural actions.
Avg resolution time
30 minutes
AI Support
  • Data Processing: The AI analyzes the order details and assesses the possibility of combining shipments.
  • Response Formulation: It instantly formulates a response based on pre-defined policies and algorithms.
  • Customer Response: Delivers a customer-friendly and informative response, indicating the feasibility of the request.
  • Action Execution: If feasible, it triggers backend processes to merge the orders.
Resolution time
2 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Rapid Response Time
Accelerated Resolutions
Cost Efficiency
Operational Savings
Scalability
Adaptable to Growing Demands

Implementation

  • Integration: AI integrates with existing order tracking systems via Plivo's robust Support APIs, ensuring seamless operation.
  • Customization: It allows customization of algorithms and response patterns to fit specific business needs.
  • Deployment: Easy deployment on cloud platforms, ensuring worldwide accessibility and scalability.
  • Testing: Comprehensive testing to ensure the AI's capability in various scenarios to ensure dependable performance.
  • Monitoring and Optimization: Continuous monitoring for performance analytics and ongoing optimization to enhance AI's effectiveness over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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