AI for Order Tracking Support

Ensure accuracy in handling 'Can I change my delivery address?' issues

Customers frequently encounter challenges when trying to amend delivery details post the order's confirmation. Manual resolutions of such inquiries often lead to miscommunication, delays, or errors, significantly impacting customer satisfaction and operational efficiency.

Human Support

Customer submits a query about changing their delivery address.
A support agent reviews the request, manually checks order status.
Agent collaborates with shipping partners to ascertain feasibility.
Manually modifies the delivery address in the system if permitted.
Customer is informed of outcome after resolution, which may take several hours.

Avg resolution time

24 to 48 hours

AI Support

Instant understanding of the customer's issue using natural language processing (NLP).
Verification of the current order status and potential changes through API integrations.
Processing the address change request immediately to ensure no delay in delivery.
Providing confirmation and updated details to the customer automatically.
Automatically logging any customer interaction for audit and future reference.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

Advantages of AI Support Solution

Reduced Error Rates in Handling Queries

Eliminate human errors with AI precision

Immediate Query Resolution

Say goodbye to long waits with real-time solutions

Enhanced Customer Satisfaction

Boost customer loyalty with excellent service

Implementation

Integration

Seamlessly integrates with existing CRM systems.
Works with major ecommerce platform APIs.

Customization

Tailor the AI to handle specific queries relevant to your business.
Adjust language and response tonality to suit brand voice.

Deployment

Rapid deployment ensures minimal disruption to current processes.
Incremental rollout to gauge customer response before full implementation.

Testing

Conduct extensive testing to ensure compatibility with existing systems.
Run simulations of possible scenarios to refine AI responses.

Monitoring and Optimization

Track AI performance and identify any hiccups in real-time.
Regular updates based on performance data to enhance efficacy.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

Automate Other Related Queries

Streamline your customer support with Plivo AI

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