AI for Product Recommendations

Automate 'What products work well for pets?' responses

Customers shopping for pet products often face the challenge of determining which items are best suited for their pets. They require guidance not only on their pets' immediate needs but also on which products offer long-term benefits. Finding the right information quickly can significantly enhance their shopping experience and result in higher customer satisfaction.

Human Support
  • Receives customer query through call or email.
  • Manually reviews the database and product catalogs.
  • Assesses pet profiles and customer history for personalized advice.
  • Crafts a detailed response for the customer’s specific needs.
  • Communicates the recommendation back to the customer through appropriate channels.
Avg resolution time
10-15 minutes
AI Support
  • Receives customer query via web or app interface.
  • Understands the context and specifics of the query about pet products.
  • Retrieves relevant data from the integrated product database.
  • Analyzes pet profiles if available to tailor recommendations.
  • Instantly provides the best product recommendations that suit the customer’s query.
Resolution time
Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Fast and Reliable Responses
AI delivers timely and accurate product recommendations.
Cost-Effective Solution
Reduce operational expenses significantly with AI integration.
Enhanced Customer Satisfaction
Improve CSAT with intelligent and personalized service.

Implementation

  • Integration: Seamlessly integrates with existing eCommerce platforms to access product data.
  • Customization: Configures AI to handle specific pet product queries tailored to business needs.
  • Deployment: Quick deployment process to get the AI solution up and running efficiently.
  • Testing and Monitoring: Continuous AI behavior evaluation to ensure consistent high performance.
  • Optimization: Regular updates and tweaks to refine AI accuracy and efficiency.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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