AI for Product Recommendations Support

Optimize 'What do experts recommend in this category?' inquiries

Customers often face difficulty in choosing the right product from a wide range of options available online. The inquiry 'What do experts recommend in this category?' is a common question that arises when customers want trusted advice on best products. This can lead to frustration if unanswered or delayed, impacting customer satisfaction critically.

Human Support

Customer submits 'What do experts recommend?' inquiry via support ticket.
A support agent reviews the query and collects necessary information.
The agent might need to consult internal or external expert databases.
Once confirmed, the agent crafts a personal response.
The customer receives a response within 24-48 hours.

Avg resolution time

24-48 hours

AI Support

AI instantly processes the 'What do experts recommend?' query.
Utilizes vast datasets and algorithms to retrieve expert-backed recommendations.
Delivers recommendations in real-time, enhancing user experience.
Customizable responses based on user preferences and past interactions.
Continuously learning and improving recommendation accuracy over time.

Resolution time

Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Immediate Response

Providing instant solutions to product recommendation inquiries.

Enhanced Accuracy

Utilizing AI for precise and reliable recommendations.

Cost Efficiency

Reducing the need for extensive human support resources.

Implementation

Integration: Seamlessly integrates with existing eCommerce platforms to automate expert recommendation queries.
Customization: Tailors recommendations based on specific business needs and user profiles.
Deployment: Easy setup to quickly start handling inquiries without long deployment cycles.

Testing: Rigorous testing to ensure reliability and accuracy in recommendation responses.
Monitoring and Optimization: Continuous monitoring of AI performance with regular updates and optimizations based on user feedback and data analysis.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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