AI for Product Recommendations

Improve experience in 'What’s a good upgrade from my current product?' suggestions

Customers often face challenges in identifying which product upgrade will best meet their needs. The choice can be overwhelming and confusing, affecting decision-making and customer experience. Effective product recommendation is crucial in guiding customers towards making informed purchase decisions.

Human Support

Receive customer query about product upgrade.
Manually search through product catalog for potential upgrades.
Provide suggestions based on personal judgment and availability.
Engage in dialogue to refine and finalize recommendation.

Avg resolution time

2-3 hours

AI Support

Analyze customer's current product usage and history instantly.
Match this data with potential upgrades using real-time AI algorithms.
Generate personalized, data-driven upgrade suggestions.
Provide an immersive recommendation experience with interactive AI-driven dialogue.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Swift Personalized Recommendations

AI optimizes the recommendation process by delivering individualized product suggestions rapidly.

Cost Efficiency & Scalability

Companies save significant resources while maintaining high service levels through AI implementation.

Enhanced Customer Engagement

Interactive AI recommendations lead to improved customer interactions and satisfaction.

Implementation

Integration: Seamlessly integrate Plivo AI with existing e-commerce or customer support systems.
Customization: Tailor AI algorithms to align with specific product catalogs and customer needs.
Deployment: Deploy Plivo AI in various touchpoints such as web, mobile, or in-store kiosks.

Testing and Monitoring: Regularly test AI interactions to ensure accuracy in recommendations.
Optimization: Continuously refine AI models based on feedback and evolving product lines.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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