AI for Product Recommendations Support

Speed up 'What should I buy for this occasion?' support requests

Customers often struggle with selecting the ideal product for a particular occasion, generating a high volume of support requests that necessitate immediate responses. Traditional support channels can be slow and expensive, leaving customers unsatisfied with the timeliness and relevance of the assistance provided.

Human Support

Customer submits a request describing their occasion.
Support agent reads the query and assesses customer data.
They manually compile a list of product recommendations.
Agent communicates suggestions to the customer.

Avg resolution time

Average resolution time for human support is 45 minutes.

AI Support

AI triages the request by understanding the occasion and customer preferences.
It analyzes a vast dataset of products and customer profiles swiftly.
Generates personalized product suggestions in seconds.
Follows up with the customer for feedback to refine algorithms.

Resolution time

Plivo AI resolves queries in under 5 minutes with high accuracy.

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Faster Response Times

Accelerate your customer service response rate.

Higher Personalization

Deliver bespoke product suggestions to enhance shopping experiences.

Cost-Effective Solutions

Reduce manpower costs while increasing support efficiency.

Implementation

Integration: Plivo AI seamlessly integrates into existing e-commerce platforms to augment product recommendation efficiency.
Customization: Capacities to tailor AI algorithms to match specific brand voice and product catalog.
Deployment: Ready-to-deploy solutions requiring minimal configuration.

Testing: Continuous testing to ensure accuracy and performance adapt to evolving customer needs.
Monitoring and Optimization: Real-time monitoring with dynamic optimization for sustained improvement in AI performance.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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