July 29, 2022 — Plivo yesterday won UC Today’s Innovation Award for Best CPaaS Platform.
The UC Awards, given by Today Digital’s UC Today site, recognize market leaders, innovators, and trendsetters in the unified communication and collaboration space. It was a thrill just to be nominated and we were even more thrilled to win.
To what do we attribute this honor? Innovation is in our blood (figuratively speaking). For more than 10 years — longer than the UC Awards have been around — we’ve helped customers navigate the complexities of the telecom industry, and earned the industry’s highest satisfaction ratings in the process.
One such complexity that the industry has been dealing with recently is the adoption of 10-digit long codes (10DLC). UC Today recognized how Plivo has simplified the 10DLC migration experience by allowing customers to register their message brands and campaigns and assign phone numbers to them directly through the Plivo console.
Getting there was a team effort on the part of the entire Plivo organization. Our product team researched 10DLC solutions offered by the industry, analyzed our customers’ use cases, and catered our solution not only to those use cases, but also to cover gaps in competitive product offerings. Our front-end developers built the necessary capabilities into our console in a way that was both easy for users to understand and consistent with the rest of Plivo’s services. At the same time, our support teams were training to help customers navigate 10DLC as smoothly as possible.
We’re pleased with this recognition. The award is virtual, and that’s just fine with us since our offices are virtual too. We’re putting our virtual trophy in our virtual awards case (if we can find the room) to commemorate the honor.