Get Started with Pinless Conference using .NET

    Overview

    Call Conferences are used when multiple people are connected to the same call, at the same time. It is widely used for conducting meetings. Plivo allows you to quickly create and configure a call conferencing system for your business.

    Start your Pinless Conference implementation with Plivo using PHLO or the traditional XML way. PHLO allows you to create and deploy the call flows using its intuitive canvas in few clicks. Refer to the instructions from the respective tabs below to start your integration with PHLO or XML as you wish.

    To implement Pinless Conference use-case, you can create and deploy a PHLO with a few clicks on the PHLO canvas. PHLO also lets you visually construct your entire use-case. With PHLO, you only pay for calls you make/receive, and building with PHLO is free.

    Note: When you create a PHLO application to handle the incoming calls to your Plivo number(s), you don't have to write a single line of code because you will define the instructions to manage the call flow of the incoming calls on the PHLO itself.

    Outline

    Implementation

    In this section, we will guide you to create a PHLO to implement Pinless Conference use-case.

    Prerequisites

    1. Create a Plivo Account(if you don’t have one already): You can sign up with your work email address and complete the phone verification step using your mobile number.
    2. Buy a Plivo number: You must have a voice-enabled Plivo phone number to receive incoming calls. You can purchase numbers from the Numbers section of your Plivo Console. It is also possible to purchase numbers using the Numbers API.
    3. PHLO Application: When you receive a call on a Plivo voice-enabled number, you can control the call flow by associating a PHLO application to that Plivo phone number. Plivo will fetch the PHLO associated with the number and expect valid instructions via PHLO to handle the call.

    Create the PHLO

    1. On the top navigation bar, click PHLO. The PHLO page will appear and display your existing PHLOs, if any exist. If this is your first PHLO, then the PHLO page will be empty.
    2. Click CREATE NEW PHLO to build a new PHLO.
    3. In the Choose your use-case window, click Build my own. The PHLO canvas will appear with the Start node. Note: The Start node is the starting point of any PHLO. You can choose between the four available trigger states of the Start node; Incoming SMS, Incoming Call, and API Request. For this PHLO, we will use the Incoming Call trigger state.
    4. From the list of components, on the left hand side, drag and drop the Conference component onto the canvas. This will add a Conference node onto the canvas.
    5. Connect the Start node with the Conference node, using the Incoming Call trigger state.
    6. Next, we must configure the conference component to enter a Conference ID for your conference. You can also add an Announcement Message to greet the callers, and configure the Hold Music.
    7. Click Validate to save the configurations for the node.
    8. After you complete the configurations, click Save. Your PHLO is now ready. Link the PHLO to a Plivo Phone Number and test it out. For more information, see Configure the PHLO to Your Plivo Number.

    Your complete PHLO will look like this:

    Conference without Pin

    Assign the PHLO to a Plivo Number for Incoming Calls

    Once you have created and configured your PHLO, assign your PHLO to a Plivo number.

    To assign a PHLO to a number:

    1. Login to your Plivo Console
    2. On the Product Navigation bar, click Phone Numbers.
    3. On the Numbers page, under Your Numbers, click the phone number you wish to use for the PHLO.
    4. In the Number Configuration window, select PHLO from the Application Type list.
    5. From the PHLO Name list, select the PHLO you wish to use with the phone number, and then click Update Number.

    Assign PHLO to a Plivo Number

    If you have not purchased a phone number yet, you can buy Phone number(s) by referring to the instructions available here.

    Test and Validate

    You can now make a call to your Plivo phone number to receive an incoming call and see how the callers are added to a conference call using PHLO.

    For more information about creating a PHLO app, see the PHLO User Guide.
    For information on components and their variables, see the PHLO Components Library.

    To implement Pinless Conference use-case in the traditional XML way, you can refer to the instructions in the following section to begin your implementation.

    Outline

    Pinless Conference- Call Flow

    Implementation

    In this section, we will guide you in setting up an app to receive a call on your Plivo number and add the caller(s) to a conference call using Plivo XML. In this example, when an incoming call is received, Plivo will add the caller(s) using the <Conference> XML.

    Prequisites

    1. Create a Plivo Account (if you don’t have one already): You can Sign up with your work email address and complete the phone verification step using your mobile number.
    2. Buy a Plivo Number: You must have a voice-enabled Plivo phone number if you are willing to receive incoming calls. You can purchase numbers from the Numbers section of your Plivo Console. It is also possible to purchase numbers using the Numbers API.
    3. Answer URL & Callback URLs: When a call is received on a Plivo voice-enabled number, you can control the call flow by declaring an answer URL for your Plivo application associated with that Plivo phone number. Plivo will invoke the answer URL specified and expect a valid XML response to handle the call.

      Notice how the concept of Answer URLs applies to both outbound API calls as well as incoming calls to your Plivo numbers. In the outbound API call example in the Make-Outbound-Calls use-case guide, we specified the answer URL along with the make call API request, whereas in the case of incoming calls to Plivo numbers, the answer URL is specified in the Plivo application associated with the phone number.

      In addition to requests to the answer URL, Plivo initiates HTTP requests to your application server through the course of a call based on the specific XML elements in your answer XML. Such requests can be broadly classified into two categories:

      Action URL requests: XML instructions to carry forward the call are expected in response to these requests. These requests are typically invoked at the end of an XML element’s execution. For example: when an IVR input is received from the caller during a GetInput XML execution.

      Callback URL requests: No XML instructions are expected in response to these requests. Such requests serve as webhooks to notify your application server of important events through the course of an XML element’s execution. For example: when a conference participant is muted or unmuted.

    4. Set Up Your Web Server: To be able to host Answer and Callback URLs and to be able to provide valid XMLs and accept notifications on these URLs respectively, you need to host a webserver at your end. To set up your Web Server in your preferred programming language, please refer to the instructions available in the Set Up a .Net Framework App for Incoming Calls & Callbacks section.

    Set Up a .NET Framework App for Incoming Calls & Callbacks

    Set Up a .NET Framework App for Incoming Calls & Callbacks

    In this section, we’ll walk you through how to set up a .NET Framework app in under five minutes and start handling incoming calls & callbacks.

    Install .NET Framework

    You must set up and install Dotnet Framework(.NET Framework 4.6 or higher) and Plivo’s Dotnet SDK to receive incoming calls. Here’s how.

    Operating SystemInstructions
    OS X & LinuxTo see if you already have Dotnet Framework installed, run the command dotnet --version in the terminal. If you do not have it installed, you can install it from here.
    WindowsTo install Dotnet Framework on Windows follow the instructions listed here.

    Install Plivo .NET Package using Visual Studio

    • Create a MVC web app:

    Create a MVC app

    • Configure the MVC app and provide a project name:

    Configure the MVC app

    • Install the Plivo Nuget package

    Install Plivo Nuget Package

    Create a MVC Controller to Implement Pinless Conference

    Create a Controller called ConferencecallController.cs in “Controllers Directory” and paste the following code.

    Install Plivo Nuget Package

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    using System;
    using Plivo.XML;
    using System.Collections.Generic;
    using Microsoft.AspNetCore.Mvc;
    
    namespace Receivecall
    {
    	public class ConferencecallController : Controller
    	{
    		public IActionResult Index()
    		{
    			Plivo.XML.Response resp = new Plivo.XML.Response();
    			resp.AddConference("My room", 
                   new Dictionary<string, string>()
    			{
    				{"startConferenceOnEnter", "true"},
    				{"endConferenceOnExit", "true"},
    				{"waitSound", "http://www.foo.com/waitmusic/"}
    			});
    			var output = resp.ToString();
    			Console.WriteLine(output);
    
    			return this.Content(output, "text/xml");
    		}
    	}
    }
    

    Before starting the app, you have to update Properties/launchSettings.json by setting the applicationUrl as

        "applicationUrl": "http://localhost:5000/"
    

    Run the project and you should see your basic server app in action on http://localhost:5000/conferencecall/

    Exposing your local server to the internet

    To receive Incoming Calls and to handle callbacks, your local server should be able to connect with Plivo API service, Ngrok is a tunneling software used to expose a web server running on your local machine to the internet. Using Ngrok you can set webhooks which can talk to Plivo server.

    ngrok block diagram

    You can download and install ngrok from here. Follow the detailed configuration instructions to get started.

    Run ngrok on the port which currently hosts your application. For example, if your port number is 80, run the following command:

    ./ngrok http <port_on_which_your_local_server_is_running>
    

    This will give you a UI with links that look like ngrok.io/* which you can use to access your local server using the public network.

    Sample ngrok CLI

    In this case, the ngrok url will be something like https://37347786acf6.ngrok.io/conferencecall and you can check the XML document using any browser.

    XML Document

    Create a Plivo Application

    1. Create an Application by visiting the Application Page and click on New Application or by using Plivo’s Application API.
    2. Give your application a name. Let’s call it Conference Call. Enter your server URL (e.g., http://www.example.com/response/conferencecall) in the Answer URL field and set the method as POST. See our Application API docs to learn how to modify your application through our APIs.
    3. Click on Create to save your application.

    Create Record Call Application

    Assign a Plivo number to your app

    1. Navigate to the Numbers page and select the phone number you want to use for this app.
    2. Select Conference Call (name of the app) from the Plivo App dropdown list.
    3. Click on ‘Update’ to save.

    Assign Conference Application

    Test and validate

    When you make a call to your Plivo number, you will be placed into a conference.