The Call object

    A Call object is created when an outbound call is initiated or when an inbound call is received. You can use the Call object to interact with ongoing calls, retrieve details about completed calls, and transfer ongoing calls, thereby building custom call flows.

    Attributes

    answer_time string

    The timestamp when the call was answered.
    Timezone: Local timezone as updated in the Plivo console
    Format: yyyy-MM-dd HH:mm:ss

    bill_duration integer

    The duration of the call in seconds.

    billed_duration integer

    The duration for which the call was billed in seconds. This might be different from the bill_duration based on the billing interval of the prefix called.

    call_direction string

    Indicates whether the call was outbound or inbound.

    call_duration integer

    The duration of the call in seconds.

    call_uuid string

    The unique identifier used to identify the call.

    end_time string

    The timestamp when the call ended.
    Timezone: Local timezone as updated in the Plivo console
    Format: yyyy-MM-dd HH:mm:ss

    from_number string

    The caller ID using which the call was initiated.

    initiation_time string

    The timestamp when the call was initiated.
    Timezone: Local timezone as updated in the Plivo console
    Format: yyyy-MM-dd HH:mm:ss

    parent_call_uuid string

    The call UUID of the A leg of the call.

    resource_uri string

    The URI of the resource requested.

    stir_verification string

    For outbound calls: Gives details about the attestation assigned to the call by Plivo

    For inbound calls: Gives details about the attestation received on the inbound call to your Plivo phone number.

    Possible values:

    • Verified means the call is from a verified caller who has authorized access to the customer’s caller ID, and hence should be treated with confidence. Verified is equivalent to attestation level A.
    • Not Verified means that, for this call, either the caller is not verified, or it’s uncertain whether they have access to the caller ID used, or both. Not Verified means the call received attestation level B or C.
    • Not Applicable means STIR/SHAKEN doesn’t apply to this call, as would be the case if a call is not addressed to a US number or if it’s a cloud call (WebRTC or SIP).

    Read more about STIR/SHAKEN here.

    to_number string

    The number to which the call was initiated.

    total_amount string

    The total amount charged for the call.

    total_rate string

    The per-minute rate charged based on the destination number.

    hangup_cause_name

    The reason for the call hangup. Refer to our list of hangup causes and sources.

    hangup_cause_code

    The integer code for the hangup cause. Refer to our list of hangup causes and sources.

    hangup_source

    The entity that triggered the call hangup. Possible hangup sources are: Caller, Callee, Plivo, API Request, Answer XML, Error, and Unknown.

    Refer to our list of hangup causes and sources.

    Example Object

    {
      "answer_time": "2020-06-28 19:39:05+05:30", // Timezone: Local timezone as updated in the Plivo console
      "bill_duration": 11,
      "billed_duration": 60,
      "call_direction": "inbound",
      "call_duration": 11,
      "call_uuid": "57a1b60a-5c0b-11e7-9082-ef888d0400e9",
      "end_time": "2020-06-28 19:39:15+05:30", // Timezone: Local timezone as updated in the Plivo console
      "from_number": "13475848223",
      "initiation_time": "2020-06-28 19:39:04+05:30", // Timezone: Local timezone as updated in the Plivo console
      "parent_call_uuid": null,
      "resource_uri": "/v1/Account/MAXXXXXXXXXXXXXXXXXX/Call/57a1b60a-5c0b-11e7-9082-ef888d0400e9/",
      "to_number": "19172592277",
      "total_amount": "0.00850",
      "total_rate": "0.00850",
      "hangup_cause_name": "End Of XML Instructions",
      "hangup_cause_code":4010,
      "hangup_source":"Plivo"
    }