Reject Incoming Calls Using Node.js


    When you don’t want to receive incoming calls on your Plivo numbers, follow the instructions in this guide to create an application to reject them.

    You can reject incoming calls either by using our PHLO visual workflow builder or our APIs and XML documents. Follow the instructions in one of the tabs below.

    To reject incoming calls, you can create and deploy a PHLO with a few clicks on the PHLO canvas. PHLO also lets you visually construct your entire use-case. With PHLO, you only pay for calls you make/receive, and building with PHLO is free.

    Note: When you create a PHLO application to handle the incoming calls to your Plivo number(s), you don't have to write a single line of code because you will define the instructions to manage the call flow of the incoming calls on the PHLO itself.


    Inbound- Call Flow


    In this section, we will guide you to create a PHLO to reject all incoming calls to your Plivo number(s).


    1. Create a Plivo Account(if you don’t have one already): You can sign up with your work email address and complete the phone verification step using your mobile number.
    2. Buy a Plivo number: You must have a voice-enabled Plivo phone number to receive incoming calls. You can purchase numbers from the Numbers section of your Plivo Console. It is also possible to purchase numbers using the Numbers API.
    3. PHLO Application: When you receive a call on a Plivo voice-enabled number, you can control the call flow by associating a PHLO application to that Plivo phone number. Plivo will fetch the PHLO associated with the number and expect valid instructions via PHLO to handle the call.

    Create the PHLO

    You can create a PHLO by referring to the below instructions to reject all incoming calls:

    Create a PHLO to reject incoming calls

    • On the side navigation bar, click PHLO. The PHLO page will appear and display your existing PHLOs, if any. If this is your first PHLO, then the PHLO page will be empty.
    • Click Create New PHLO to build a new PHLO.
    • On the Choose your use-case window, click Build my own. The PHLO canvas will appear with the Start node.
      Note: The Start node is the starting point of any PHLO. You can choose between the four available trigger states of the Start node; Incoming SMS, Incoming Call, and API Request. For this PHLO, we will use the API Request trigger state.
    • From the list of components, on the left hand side, drag and drop the Hangup component onto the canvas. This will add a Hangup node onto the canvas.
    • Connect the Start node with the Hangup node, using the Incoming Call trigger state.
    • Click Validate to save the configurations.
    • After you complete the configurations, provide a friendly name for your PHLO and click Save. Your PHLO is now ready.

    Assign the PHLO to a Plivo Number for Incoming Calls

    Once you have created and configured your PHLO, assign your PHLO to a Plivo number.

    To assign a PHLO to a number:

    1. Login to your Plivo Console
    2. On the Product Navigation bar, click Phone Numbers.
    3. On the Numbers page, under Your Numbers, click the phone number you wish to use for the PHLO.
    4. In the Number Configuration window, select PHLO from the Application Type list.
    5. From the PHLO Name list, select the PHLO you wish to use with the phone number, and then click Update Number.

    Configure the PHLO to your Plivo Number

    If you have not purchased a phone number yet, you can buy Phone number(s) by referring to the instructions available here.

    Test and Validate

    You can now make a call to your Plivo phone number and see that the calls are rejected using PHLO.

    For more information about creating a PHLO app, see the PHLO User Guide.
    For information on components and their variables, see the PHLO Components Library.

    If you still wish to learn to reject incoming calls in the traditional API/XML way, you can refer to the instructions in the following section to begin your implementation.


    Outbound- Call Flow


    In this section, we will guide you in setting up an app to reject incoming calls on your Plivo number using the <Hangup> XML.


    1. Create a Plivo Account (if you don’t have one already): You can Sign up with your work email address and complete the phone verification step using your mobile number.
    2. Buy a Plivo Number: You must have a voice-enabled Plivo phone number if you are willing to receive incoming calls. You can purchase numbers from the Numbers section of your Plivo Console. It is also possible to purchase numbers using the Numbers API.
    3. Answer URL & Callback URLs: When a call is received on a Plivo voice-enabled number, you can control the call flow by declaring an answer URL for your Plivo application associated with that Plivo phone number. Plivo will invoke the answer URL specified and expect a valid XML response to handle the call.

      Notice how the concept of Answer URLs applies to both outbound API calls as well as incoming calls to your Plivo numbers. In the outbound API call example in the Make-Outbound-Calls use-case guide, we specified the answer URL along with the make call API request, whereas in the case of incoming calls to Plivo numbers, the answer URL is specified in the Plivo application associated with the phone number.

      In addition to requests to the answer URL, Plivo initiates HTTP requests to your application server through the course of a call based on the specific XML elements in your answer XML. Such requests can be broadly classified into two categories:

      Action URL requests: XML instructions to carry forward the call are expected in response to these requests. These requests are typically invoked at the end of an XML element’s execution. For example: when an IVR input is received from the caller during a GetInput XML execution.

      Callback URL requests: No XML instructions are expected in response to these requests. Such requests serve as webhooks to notify your application server of important events through the course of an XML element’s execution. For example: when a conference participant is muted or unmuted.

    4. Set Up Your Web Server: To be able to host Answer and Callback URLs and to be able to provide valid XMLs and accept notifications on these URLs respectively, you need to host a webserver at your end. To set up your Web Server in your preferred programming language, please refer to the instructions available in the Set Up a Express Server for Incoming Calls & Callbacks section.

    Set Up a Express server for Incoming Calls & Callbacks

    In this section, we’ll walk you through how to set up a Express server in under five minutes and start handling incoming calls & callbacks.

    Install Node.js

    Operating SystemInstructions
    macOS & LinuxTo see if you already have Node.js installed, run the command node --version in the terminal. If you don't have it installed, you can install it from here .
    WindowsTo install Node.js on Windows you can download it from here and install.

    Install Plivo Node.js Package

    • Create a project directory, run the following command:

      $ mkdir mynodeapp
    • Change the directory to our project directory in the command line:

      $ cd mynodeapp
    • Install the SDK using npm

      $ npm install plivo

    Create a Express Server to Reject Incoming Calls

    Use the following code snippet to start a local server.

    var express = require('express');
    var plivo = require('plivo');
    var app = express();
    app.set('port', (process.env.PORT || 5000));
    app.all('/reject_calls/', function(request, response) {
        var response = plivo.Response();
        var params = {
            'reason': 'rejected'
        res.writeHead(200, {'Content-Type': 'text/xml'});
    app.listen(app.get('port'), function() {
        console.log('Node app is running on port', app.get('port'));

    Save this code in any file (name the file something like reject_call.js). To run this file on the server, go to the folder where this file resides and use the following command:

    $ node reject_call.js

    And you should see your basic server app in action on http://localhost:3000/reject_call/

    Exposing your local server to the internet

    To receive Incoming Calls and to handle callbacks, your local server should be able to connect with Plivo API service, Ngrok is a tunneling software used to expose a web server running on your local machine to the internet. Using Ngrok you can set webhooks which can talk to Plivo server.

    ngrok block diagram

    You can download and install ngrok from here. Follow the detailed configuration instructions to get started.

    Run ngrok on the port which currently hosts your application. For example, if your port number is 80, run the following command:

    ./ngrok http <port_on_which_your_local_server_is_running>

    This will give you a UI with links that look like* which you can use to access your local server using the public network.

    Sample ngrok CLI

    Create a Plivo Application

    1. Create an Application by visiting the Application Page and click on New Application. You can also use Plivo’s Application API.
    2. Give your application a name. Let’s call it Reject Call. Enter your server URL (e.g. in the Answer URL field and set the method as POST. See our Application API docs to learn how to modify your application through our APIs.
    3. Click on Create Application to save your application.

    Create Application

    Assign a Plivo number to your app

    1. Navigate to the Numbers page and select the phone number you want to use for this app.
    2. Select Reject Call (name of the app) from the Plivo App dropdown list.
    3. Click on Update to save.

    Assign Phone Number to Reject Call App

    Test and validate

    Make a call to your Plivo number using a regular mobile phone. Plivo will send a request to your Answer URL requesting for a valid XML response and process the call. Meanwhile, the parameters listed in the XML Request - call status documentation will also be sent to your server.