Latest Legacy

    Start recording a call

    This endpoint lets you start recording a call.

    API Endpoint

    POST https://api.plivo.com/v1/Account/{auth_id}/Call/{call_uuid}/Record/

    Arguments

    time_limit integer

    Sets the maximum duration, in seconds, of the recording.

    Defaults to 60.

    file_format string

    The file format for the recording.

    Allowed values: mp3 and wav
    Default is mp3.

    transcription_type string

    auto: Transcription is automated; turnaround time is about 30 minutes.

    Transcription charges and details are available on our pricing page.

    Note:

    Transcription service is available only in English, and limited to calls with a duration greater than 500 milliseconds and less than 4 hours, with a recording file size smaller than 2GB.

    transcription_url stringCallback-retry configurable

    The URL to which the transcription should be posted.

    Note:

    The transcription information will be sent to this URL via an HTTP POST callback.

    callback_url stringCallback-retry configurable

    The URL to be invoked when the recording ends. The details to be posted to the URL are documented in the Callback URL section below.

    callback_method string

    The HTTP verb used to invoke the callback_url.

    Allowed values: GET, POST
    Defaults to POST.

    Callback URL

    These details are posted when the callback URL is invoked after the recording ends.

    List of parameters sent to the callback URL

    api_id

    The API ID that was returned by the Record API.

    record_url

    The URL where the recorded file can be accessed.

    call_uuid

    The call_uuid of the call on which this recording was made.

    recording_id

    The recording_id returned by the Record API.

    recording_duration

    The recording duration in seconds.

    recording_duration_ms

    The recording duration in milliseconds.

    recording_start_ms

    The start time of the recording since epoch in milliseconds.

    recording_end_ms

    The end time of the recording since epoch in milliseconds.

    List of parameters sent to the transcription URL

    transcription_charge

    The credit deducted for the transcription.

    transcription

    The transcribed text of the recording.

    duration

    The duration in seconds of the recording.

    call_uuid

    The call UUID of the call that was transcribed.

    transcription_rate

    The rate of the transcription per minute.

    recording_id

    The recording ID of the transcribed recording.

    errorMay be Recording duration too long for transcription or Recording file size too large for transcription. Empty if transcription is successful.
    Note: .mp3 files are smaller in size than .wav files. Consider changing the recording file format to .mp3 if you see this error.

    Returns

    If successful, this endpoint returns an acknowledgement that the recording has started along with a URL to access the recording.

    Response

    HTTP Status Code: 202

    {
  "url": "http://s3.amazonaws.com/recordings_2013/48dfaf60-3b2a-11e3.mp3",
  "message": "call recording started",
  "recording_id": "48dfaf60-3b2a-11e3",
  "api_id": "c7b69074-58be-11e1-86da-adf28403fe48"
}

    Example Request

    1
2
3
4
5
6

    import plivo

client = plivo.RestClient('<auth_id>','<auth_token>')
response = client.calls.record(
    call_uuid='3a2e4c90-dcee-4931-8a59-f123ab507e60', )
print(response)

    1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19

    #
# Example for Call Record Create
#
require 'rubygems'
require 'plivo'

include Plivo
include Plivo::Exceptions

api = RestClient.new("<auth_id>","<auth_token>")

begin
  response = api.calls.record(
    'eba53b9e-8fbd-45c1-9444-696d2172fbc8'
  )
  puts response
rescue PlivoRESTError => e
  puts 'Exception: ' + e.message
end

    1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17

    // Example for Call Record create

var plivo = require('plivo');

(function main() {
    'use strict';
    
   // If auth id and auth token are not specified, Plivo will fetch them from the environment variables.
    var client = new plivo.Client("<auth_id>","<auth_token>");
    client.calls.record(
        "eba53b9e-8fbd-45c1-9444-696d2172fbc8", // call uuid
    ).then(function (response) {
        console.log(response);
    }, function (err) {
        console.error(err);
    });
})();

    1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18

    <?php
/**
 * Example for Call Record create
 */
require 'vendor/autoload.php';
use Plivo\RestClient;
use Plivo\Exceptions\PlivoRestException;
$client = new RestClient("<auth_id>","<auth_token>");

try {
    $response = $client->calls->startRecording(
        'eba53b9e-8fbd-45c1-9444-696d2172fbc8'
    );
    print_r($response);
}
catch (PlivoRestException $ex) {
    print_r($ex);
}

    1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24

    package com.plivo.api.samples.call.record;

import java.io.IOException;
import com.plivo.api.Plivo;
import com.plivo.api.exceptions.PlivoRestException;
import com.plivo.api.models.call.Call;
import com.plivo.api.models.call.actions.CallRecordCreateResponse;

/**
* Example for Call Record create
*/
class RecordCreate {
    public static void main(String [] args) {
        Plivo.init("<auth_id>","<auth_token>");
        try {
            CallRecordCreateResponse response = Call.recorder("eba53b9e-8fbd-45c1-9444-696d2172fbc8")
                .record();

            System.out.println(response);
        } catch (PlivoRestException | IOException e) {
            e.printStackTrace();
        }
    }
}

    1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29

    /**
 * Example for Call Record Create
 */
using System;
using System.Collections.Generic;
using Plivo;
using Plivo.Exception;

namespace PlivoExamples
{
    internal class Program
    {
        public static void Main(string[] args)
        {
            var api = new PlivoApi("<auth_id>","<auth_token>");
            try
            {
                var response = api.Call.StartRecording(
                    callUuid:"10c94053-73b4-46fe-b74a-12159d1d3d60"
                );
                Console.WriteLine(response);
            }
            catch (PlivoRestException e)
            {
                Console.WriteLine("Exception: " + e.Message);
            }
        }
    }
}

    1
2
3
4

    curl -i --user AUTH_ID:AUTH_TOKEN \
    -H "Content-Type: application/json" \
    -d '{"time_limit":"optional param in seconds"}' \
    https://api.plivo.com/v1/Account/{auth_id}/Call/{call_uuid}/Record/

    1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25

    // Example for Call Record create
package main

import (
	"fmt"

	"github.com/plivo/plivo-go/v7"
)

func main() {
	client, err := plivo.NewClient("<auth_id>", "<auth_token>", &plivo.ClientOptions{})
	if err != nil {
		fmt.Print("Error", err.Error())
		return
	}
	response, err := client.Calls.Record(
		"eba53b9e-8fbd-45c1-9444-696d2172fbc8",
		plivo.CallRecordParams{},
	)
	if err != nil {
		fmt.Print("Error", err.Error())
		return
	}
	fmt.Printf("Response: %#v\n", response)
}