10DLC Overview

    10DLC (10-digit long code) is a service offered by the US mobile network operators to explicitly allow application-to-person (A2P) SMS traffic over long code phone numbers. 10DLC numbers are standard US local phone numbers that are 10 digits long, including the area code. 10DLC is designed specifically for commercial A2P messaging.

    Benefits

    10DLC provides several benefits over alternatives such as unregistered long codes, toll-free numbers, and short codes for messaging campaigns (use cases).

    • Improved deliverability: Because use cases are preapproved by mobile network operators, messages sent using 10DLC numbers are more likely to reach their intended recipients.
    • Cost savings:
      • Short code numbers have higher monthly rates than 10DLC numbers. Businesses that can’t afford a short code or don’t send enough messages to warrant paying for one now have a more cost-effective alternative.
      • Businesses can use their current regular long codes for 10DLC campaigns. This means that businesses can send more messages from their existing phone numbers without having to pay for new ones.
    • High messaging throughput: 10DLC numbers can deliver up to 4,500 transactions per minute per operator, depending on the characteristics of the brand and campaign use case for which a 10DLC number is approved.
    • Transparent ecosystem: The registration process detects bad actors, resulting in higher response rates and a reduction in spam texts overall.
    • Lower surcharges, less filtering: If you have multiple low-volume use cases, you can register a mixed campaign and get your traffic approved beforehand, which will help you pay lower surcharges. Because your sample messages are already approved, less filtering will be applied to your messages.

    Who should use 10DLC?

    10DLC is the best phone number choice for most standard use cases, such as delivery notifications and two-factor authentication. They’re also best for businesses that want to have their messages come from familiar local numbers. 10DLC gives businesses the flexibility to create multiple campaigns (one for marketing, one for 2FA, for instance) — and if you have multiple use cases, you can create a mixed campaign.

    By comparison, toll-free numbers have lower maximum throughput and take slightly longer to get approval for. And while short codes offer higher maximum throughput than 10DLC, they have higher monthly rental costs and one-time setup fees and take several weeks to provision.

    Can I use long codes without registering them as 10DLC numbers?

    You must register your long codes if you use them for A2P messaging.

    Not registering long codes has a number of repercussions that impact your costs and your effectiveness. Carriers can impose fines for using unregistered long codes for A2P traffic. Worse, unregistered traffic is subject to high carrier filtering, which can result in your messages not reaching their destination, wasting the per-message fee you pay for outgoing messages. Ultimately, continued use of unregistered long codes may result in your business losing access to SMS.

    10DLC specifics: brands and campaigns

    Businesses have several options when it comes to registering 10DLC numbers. The options for brand and campaign registration impact messaging throughput and cost.

    10DLC brands: Starter vs. Standard

    A brand is a business entity that a 10DLC number represents.

    Plivo offers two kinds of brand registration: Starter, a low-cost option for individuals and small businesses, and Standard, for businesses that have a valid tax identification number/EIN. They differ in cost and capabilities.

    StarterStandard
    No registration feeOne-time registration fee of $4, plus an optional $40 fee for vetting to obtain higher throughput
    Monthly fee of $0.75 for a campaignMonthly $10 fee per campaign
    Limited to one campaign and five long code numbers per campaignLimited to 100 campaigns and 49 long code numbers per campaign
    Maximum throughput of 15 transactions per minute (TPM)Throughput varies depending on the brand and campaign’s score, up to a maximum of 4500 TPM

    10DLC campaign types

    A campaign represents the type of messages the brand intends to send. The terms “campaign” and “use case” are often used interchangeably. Brands may run campaigns of several types.

    TypeDetails
    2FAAny two-factor authentication with passcodes used to unlock accounts
    Account NotificationsNotification sent to account holders about changes in accounts
    Customer CareCustomer care interactions by the support and other customer-facing teams
    Delivery NotificationsUpdates about the delivery of products and services
    Fraud Alert MessagingNotifications of suspicious behavior identified the business
    Higher EducationMessages sent by colleges, universities, and other educational institutions
    MarketingCommunications related to time-bound events and sales
    Polling and VotingSurveys, polling, and voting campaigns used for non-political purposes
    Public Service AnnouncementMessages aimed at creating awareness about important topics
    Security AlertNotifications that alert users about a potential breach of systems

    In addition, businesses can register mixed use cases — a combination of two to five standard use cases — and low-volume mixed use cases, for brands with low throughput requirements.

    Standard and mixed-use cases usually require no additional review. There are also special use cases such as 501(c)(3) charity, emergency services, K–12 education, political campaigns, and sweepstakes that may require additional approval, warrant additional fees, or have differences in throughput compared to standard use cases. Plivo does not support registration for special use cases yet.

    A note about vetting

    Standard brands can take advantage of an optional vetting process to get higher throughput. Carriers rely on an organization called The Campaign Registry (TCR) to evaluate each registration based on the information the registrant provides and assign a vetting score to each registration. Vetting scores are calculated by third-party vetting partners such as Aegis Mobile, Campaign Verify, and WMC Global to verify brands using an undisclosed algorithm that takes into account a brand’s past texting history, type of organization, and the type of messages the registrant plans to send. The vetting score determines the maximum throughput the carrier allows for a brand. Plivo recommends all brands choose vetting so that they can make the best use of 10DLC throughput.

    Messaging throughput

    Message rate limits and throughputs are based on the vetting score the business receives from TCR.

    US operators have defined messaging throughput tiers in terms of transactions per minute (TPM) and transactions per day (TPD). Throughput is allocated to campaigns depending on their vetting score. For details, see our 10DLC support page.

    10DLC number linking

    Once you’ve registered your brands and campaigns you must link phone numbers to the campaigns. Once you’ve done that, messages sent from those numbers are considered 10DLC-registered and all the benefits of 10DLC apply.

    See our documentation on the 10DLC registration process for more information.