Plivo Blog | News, Industry Trends and Analysis, and Best Practices by the Plivo Team

36 Key CX Statistics Every Business Should Know in 2025

May 21, 2025

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Apr 28, 2023

5 mins

What is Call Quality? How to Monitor it in Your Contact Center

Call quality helps businesses measure the effectiveness of support conversations between customer service agents and customers. Learn about call quality and how to monitor it in this blog.

Customer Service

Customer Experience

Sep 20, 2022

5 mins

Call Queuing: Benefits, Best Practices, And How it Works

Call queuing is a method of managing inbound calls at a contact center. This blog covers how you can use call queuing to manage call volumes and reduce overall agent workload.

Customer Experience

Customer Service

Aug 22, 2022

5 mins

Simple Ways to Improve the Ecommerce Customer Experience

Having a reliable customer support system for an ecommerce business is crucial and can have a high impact on the bottom line. This blog covers simple ways to improve your ecommerce customer service.

Customer Experience

Jul 8, 2022

5 mins

15 Survey Questions to Measure Customer Satisfaction

Customer satisfaction surveys help businesses to evaluate their performance in serving their customers. Find the best CSAT survey questions here!

Customer Experience

Customer Satisfaction

Jun 17, 2022

5 mins

How To Increase Revenue By Improving Agent Satisfaction

Agent satisfaction is often overlooked by modern businesses when it comes to increasing their revenue. Learn how agent satisfaction can impact a business.

Customer Experience

Customer Satisfaction

Jun 3, 2022

5 mins

How to Reduce Customer Friction and Remove Common Hurdles

Customer friction is the biggest challenge for modern B2C teams. Read through this blog from Contacto to understand what exactly is customer friction and how you can eliminate your most critical friction points.

Customer Experience

Customer Service

Nov 18, 2021

5 mins

10 Best Practices for Customer Communications

The foundation of customer communications is “right time, right place, right message.” Learn how to nail it every time with great customer service.

Customer Experience