Plivo Blog | News, Industry Trends and Analysis, and Best Practices by the Plivo Team

51 AI Chatbot Statistics Changing the Way Business Operates in the Future

Jun 19, 2025

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Mar 21, 2025

5 mins

Manus AI: Revolutionizing B2B Customer Profiling with Autonomous Agents

Discover how Manus AI leverages autonomous agents to revolutionize B2B customer profiling and data visualization. Ideal for pre-Series B companies seeking deeper insights and better dashboards.

Mar 21, 2025

5 mins

Evaluating OpenAI's o1 Pro: Is the Cost Justified?

Explore whether OpenAI’s o1 Pro model justifies its premium cost. Get insights on pricing, performance, benchmarks, and real-world use cases to help decide if it’s the right AI solution for your needs.

Mar 21, 2025

5 mins

Grok 3 vs. Gemini 2.0: A Comparative Analysis of AI Image Editing Capabilities

Explore Grok 3 and Gemini 2.0's AI image editing strengths and weaknesses in this detailed comparative analysis.

Comparison

Mar 19, 2025

5 mins

AI-First Customer Service: The Future of Customer Support with AI Agents

Learn how AI first customer service improves response times, and enhances customer experiences while working alongside human agents.

Customer Service

Mar 19, 2025

5 mins

AI Agent vs AI Chatbot: Understanding Their Roles in Modern Customer Support

AI chatbots are not necessarily AI agents. Let’s explore their differences and similarities and when to implement each for customer support.

Mar 18, 2025

5 mins

Scaling Customer Support with AI: 5 Ways to Do It Right

Scaling your customer support with AI deflates ticket load, enhances delivery even during peak hours, and boosts customer satisfaction. Here’s how to do it.

Mar 18, 2025

5 mins

Reduce Support Tickets Using AI Agents

Ticket overload stifles support delivery. Learn how AI agents can help prevent this outcome.

Mar 18, 2025

5 mins

AI vs. Customer Service Agents: Striking the Right Balance in Customer Service

AI vs. customer service agents—which one delivers better support? Learn how to strike the perfect balance between AI and human expertise to enhance efficiency.

Dec 2, 2024

5 mins

12 Powerful Use Cases of Generative AI in Customer Service

Learn how generative AI in customer service is reshaping service. Dive into real-world examples that demonstrate its growing role in the service industry.

Customer Service