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Sep 15, 2023
5 mins
How to Deal with Angry Customers: 12+ Tips that Always Work
Master the art of dealing with angry customers in Cloud Contact Centers. Explore 12+ actionable tips to reduce customer friction, foster loyalty, and transform challenges into opportunities for lasting positive impressions.
Customer Service
Customer Experience
Apr 28, 2023
5 mins
What is Call Quality? How to Monitor it in Your Contact Center
Call quality helps businesses measure the effectiveness of support conversations between customer service agents and customers. Learn about call quality and how to monitor it in this blog.
Customer Service
Customer Experience
Jun 3, 2022
5 mins
How to Reduce Customer Friction and Remove Common Hurdles
Customer friction is the biggest challenge for modern B2C teams. Read through this blog from Contacto to understand what exactly is customer friction and how you can eliminate your most critical friction points.
Customer Experience
Customer Service
