Drag and Drop Workflows

Simple Drag and Drop for Powerful Automation Workflows

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Connect the Components

Build customer journey workflows by simply connecting components.

Easy <br> to Configure

Easily configure components right inside the workflow.

Build Powerful Workflows <br> With Ease

Trigger Workflows Remotely

Use your data and systems to trigger automatic workflows via API.

Easy Handoffs

Quickly escalate more complex issues to human agents via live chat for faster resolution.

Skill-Based Routing

Apply skill filters to queues to ensure appropriate agents are connected.

Everything In One Place

Integrated Knowledge Base

Empower agents with custom knowledge bases.

Metrics & Reporting

Optimize performance with Live Metrics & Historical Reporting.

View Conversations

Use call recordings for coaching and compliance with full context.

Enterprise Grade Security

Contacto maintains the highest level of data security

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Enterprise Grade Security

Contacto maintains the highest level of data security

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Building powerful workflows has never been simpler.

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Features

Unified Agent Desktop

Self-Service Chatbot

IVR

Drag & Drop Workflows

Built-in channels

Integrations

SOLUTIONS

Cost Saving Self-Service

In-App Customer Service

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RESOURCES