Metrics & Reporting

Optimize Performance with Live Metrics & Historical Reporting

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Live Dashboards

Queue, operations, and agent dashboards for optimizing your customer service team.

Historical Reports

Robust historical reporting for in-depth insight and coaching.

More Coaching Tools

Call Recording

Use recorded calls for agent coaching and watch customer satisfaction soar.

Call Barge & Whisper

Coach agents without customers knowing, or join the conversation

CSAT Collection

Collect feedback from customers to increase loyalty and improve performance

Everything In One Place

Integrated Knowledge Base

Empower agents with custom knowledge bases.

Metrics & Reporting

Optimize performance with Live Metrics & Historical Reporting.

View Conversations

Use call recordings for coaching and compliance with full context.

Enterprise Grade Security

Contacto maintains the highest level of data security

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Enterprise Grade Security

Contacto maintains the highest level of data security

Know more

Understanding your support metrics has never been simpler.

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Features

Unified Agent Desktop

Self-Service Chatbot

IVR

Drag & Drop Workflows

Built-in channels

Integrations

SOLUTIONS

Cost Saving Self-Service

In-App Customer Service

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RESOURCES