The Intercom Alternative for Customer Support Teams

Using Intercom? Pay 50% less for the same features with Plivo CX.

Deliver remarkable customer service through chat, voice, messaging - at half the price. Try Plivo CX, the Intercom alternative that empowers your support team to:

Resolve customer support issues faster, and more effectively

Utilize multiple channels, including voice simultaneously to reduce wait time

Operate seamlessly with all customer interactions (voice, message, chat) in one place

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Preconfigured Integrations

Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.

Secure and Regulation Compliant

SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA

Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

Why Plivo CX is the top Intercom alternative

Pay for only what you need.

Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.

Manage multiple channels with ease.

Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.

Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.

Finally, get everyone on the same page

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.

Intercom is missing true omnichannel functionality - meaning data silos for your teams.

Plivo CX vs Intercom: Extra add-ons add up fast

Do you really need more feature bloat?
Feature for feature, Plivo CX offers more comprehensive value for money.

Value For Money

Price

Starting at
$15/user/month

Starting at
$37/user/month

Voice, SMS, and WhatsApp Included in Omnichannel Packages

Extra add-on

Bundled Seats and Usage

Extra add-on for seats

Support

One-on-one onboarding

Extra add-on

Implementation

Extra add-on

Core Features

Live chat + Chatbot

Knowledge Base/FAQ

Seamlessly Switch Channels & Use Channels Simultaneously

Integrations with all systems

Includes pre-configured, and custom integrations

Only offers pre-configured integrations

Customizable Web Chat Widget

Real-Time Dashboards

Save 50% Compared to Intercom with Flexible All-In Pricing

Exceptional customer service doesn’t have to be expensive.

Growth

$29

user/month

Voice, chat, SMS, & WhatsApp

Self-serve knowledge base/FAQ

Unified Agent Desktop with omnichannel conversations

Basic Routing & Queues

Basic Reports

Preconfigured Integrations

24/5 Support

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Business

$69

user/month

Includes everything in Growth, additionally:

Customizable Chat Widgets

Custom Chatbots

Canned Responses

Advanced Routing & Queues

No-code flow builder

Live Monitoring

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Recommended

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.