VOICE IVR

Automate the First Touch with Fully Customizable IVR

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Easy Navigation

Allow callers to self-select options for quicker routing, shorter wait times, and faster resolution.

Personalized Automation

Make automation personal by using customer data in greetings and IVR voice prompts.

Full-Featured IVR

Callbacks

Hold the customer’s place in line and reply on their channel of choice.

Sticky Routing

Route repeat callers to the same agent to improve the experience for customer and agent.

Get Feedback

Automatically collect vital CSAT scores after each call.

Everything In One Place

Integrated Knowledge Base

Empower agents with custom knowledge bases.

Metrics & Reporting

Optimize performance with Live Metrics & Historical Reporting.

View Conversations

Use call recordings for coaching and compliance with full context.

Enterprise Grade Security

Contacto maintains the highest level of data security

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Enterprise Grade Security

Contacto maintains the highest level of data security

Know more

Automating voice has never been simpler.

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Features

Unified Agent Desktop

Self-Service Chatbot

IVR

Drag & Drop Workflows

Built-in channels

Integrations

SOLUTIONS

Cost Saving Self-Service

In-App Customer Service

company

RESOURCES