Intercom vs Ujet:
Which Is Right for You?

Explore how Intercom and Ujet offer consistent, integrated customer interactions and boost agent productivity. But, Plivo CX, with industry-leading voice capabilities, unified agent dashboard, and reporting offers a true omnichannel CX platform.

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Intercom vs Ujet vs Plivo CX

Feature for feature, Plivo CX offers more comprehensive value for money.

Value For Money

Price (Voice + Chat)

Starting at
$29/user/month

Starting at
$37/user/month

No transparent pricing

Voice, SMS/MMS, Live Chat, and WhatsApp Business

Upgrade Required

Bundled Usage

Extra usage fees

Free Trial

14-day free trial

Support

One-on-one onboarding

Extra add-on

Implementation

Extra add-on

Core Features

Live chat + Chatbot

Knowledge Base/FAQ

Seamlessly Switch Channels & Use Channels Simultaneously

Integrations with all systems

Includes pre-configured, and custom integrations

Only offers pre-configured integrations

Customizable Web Chat Widget

Real-Time Dashboards

Why Plivo CX is the top Intercom alternative

Pay for only what you need.

Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.

Manage multiple channels with ease.

Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.

Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.

Finally, get everyone on the same page

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.

Intercom is missing true omnichannel functionality - meaning data silos for your teams.

Why Plivo CX is the top Ujet alternative

Pay for only what you need.

Sign up for the transparent pricing plan with the features you need, and get a predictable, transparent bill every month.

UJET’s pricing lacks transparency, and they offer bundled base packages that are more expensive than Plivo CX, including features that growing teams may not need yet.

Say goodbye to subpar connection quality.

Plivo CX's voice features are powered by Plivo, which boasts 99.95% uptime.

“UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and other issues with audio, status tracking, and more.”

- verified G2 User

Connect your systems with custom integrations

Plivo CX's offers custom integrations via API for integrated system functionality, and seamless transitions.

“Some users may encounter difficulties when integrating UJET with their existing systems or workflows. Certain customization options are limited within the UJET platform.”

- verified G2 User

Save 50% Compared to Intercom with Flexible All-In Pricing

Exceptional customer service doesn’t have to be expensive.

Growth

$29

user/month

Voice, chat, SMS, & WhatsApp

Self-serve knowledge base/FAQ

Unified Agent Desktop with omnichannel conversations

Basic Routing & Queues

Basic Reports

Preconfigured Integrations

24/5 Support

Book Demo & Start Free Trial

Business

$69

user/month

Includes everything in Growth, additionally:

Customizable Chat Widgets

Custom Chatbots

Canned Responses

Advanced Routing & Queues

No-code flow builder

Live Monitoring

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Recommended

Preconfigured Integrations

Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.

Secure and Regulation Compliant

SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA

Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.