Intercom vs Ameyo:
Which Is Right for You?

Explore how Intercom and Ameyo offer consistent, integrated customer interactions and boost agent productivity. But, Plivo CX, with award-winning voice capabilities, unified agent dashboard, and reporting offers a true omnichannel communication platform.

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Intercom vs Ameyo vs Plivo CX

Feature for feature, Plivo CX offers more comprehensive value for money.

Value For Money

Price (Voice + Chat)

Starting at
$29/user/month

Starting at
$37/user/month

No transparent pricing

Voice, SMS/MMS, Live Chat, and WhatsApp Business

Extra add-on

Upgrade required

Bundled Usage

Extra usage fees

Free Trial

14-day free trial

No trial available

Native Calling Platform

Depends on unreliable 3rd party

Calling System Stability

99.9% Uptime

Support

One-on-one onboarding

Extra add-on

Implementation

Extra add-on

Core Features

AI Chatbots

Knowledge Base/FAQ

Seamlessly Switch Channels & Use Channels Simultaneously

Integrations with all systems

Includes pre-configured, and custom integrations

Only offers pre-configured integrations

Custom IVR, Routing & Queues

Yes,
but upgrade needed.

Self-service Chatbots

Omnichannel Agent Desktop with Integrated System Functionality

Real-Time Dashboards

Why Plivo CX is the top Intercom alternative

Pay for only what you need.

Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.

Manage multiple channels with ease.

Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.

Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.

Finally, get everyone on the same page

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.

Intercom is missing true omnichannel functionality - meaning data silos for your teams.

Why Plivo CX is the top Ameyo alternative

Say goodbye to sub-par call quality

Plivo CX is powered by Plivo, which boasts 99.95% uptime. Be sure your customers hear you loud and clear - with every call.

“With Ameyo, the landline numbers often get marked as spam due to heavy calling, resulting in low connectivity.”

- verified G2 User

Manage multiple channels in one place

Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.

Ameyo is limited in its ability to use multiple channels simultaneously.

Integrate your existing systems with ease

Plivo CX offers customizable API integrations, creating a seamless exchange of data across all platforms and systems.

“With Ameyo, there is limited compatibility to connect with our in-house desk software.”

- verified G2 User

Save 50% Compared to Intercom with Flexible All-In Pricing

Exceptional customer service doesn’t have to be expensive.

Growth

$29

user/month

Voice, chat, SMS, & WhatsApp

Self-serve knowledge base/FAQ

Unified Agent Desktop with omnichannel conversations

Basic Routing & Queues

Basic Reports

Preconfigured Integrations

24/5 Support

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Business

$69

user/month

Includes everything in Growth, additionally:

Customizable Chat Widgets

Custom Chatbots

Canned Responses

Advanced Routing & Queues

No-code flow builder

Live Monitoring

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Recommended

Preconfigured Integrations

Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.

Secure and Regulation Compliant

SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA

Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.