Multi-Party Call

    Multi-Party Call component allows multiple users to dial-in to a single call. The component has triggers to add users into the call, perform warm & cold transfers, and manage the members on the call.

    Members in the call can be assigned agent and customer roles. A role can be assigned based on the type of Multi-Party Call configured in the PHLO UI or when a user is dialed into the call.

    An agent can initiate & manage transfers. When placed on hold, the agent hold music configured in the UI is played to an agent member and the customer hold music is played to a customer member.