Voice
Voice API, SIP trunking, IVR, and telephony guides covering call routing, transcription, and how to build reliable cloud calling on Plivo.
7 IVR Script Examples to Help You Build Your Own
Bridge the gap in customer service with effective IVR scripts that streamline self-service, reduce wait times, and improve satisfaction. Explore seven examples.
What is SIM Swapping Fraud and How to Prevent It
Discover how to prevent SIM swapping fraud at your company with a robust fraud control API like Plivo’s
Call Center IVR Guide: Everything You Need to Know in 2024
Read about call center IVR systems to discover their key benefits, practical use cases, and the best features to help streamline your operations in 2024.
Top 7 Google Voice Alternatives in 2024
Discover the best Google Voice alternatives in 2024 that deliver advanced call management for your business.
Why SMS / Voice Verification is Here to Stay
Prepare for Okta's SMS verification sunset on September 15 by integrating Plivo in minutes. As all Okta users need to bring their own provider (BYOP), Plivo offers cost-effective, pay-as-you-go pricing, 24/7 support, and no authentication fees. Enjoy reliable voice, WhatsApp, and SMS verifications with 99.99% uptime, plus free Fraud Shield. Discover Plivo and Okta integration in minutes.
What is VoIP?
Discover how VoIP technology transforms business communication with cost savings, global reach, advanced features, and scalability. Learn key benefits and setup essentials.
What is an IVR Payment? A Complete Guide for Businesses
Discover how IVR payments are transforming customer experiences across industries. Learn how they work, their key benefits, and how to choose the right IVR payment provider for your business in this comprehensive guide.
Transform Customer Interactions with Plivo’s Real-Time Audio Streaming
Discover how Plivo's Audio Stream transforms customer interactions by streaming raw audio from active calls in real-time. Learn how to enhance customer satisfaction with AI-based tools.
Elevate Contact Center Quality Assurance Using AI and Plivo’s Voice API
Discover how integrating Plivo’s Audio Stream with AI transcription and sentiment analysis improves call quality monitoring and enhances customer interactions.
Top 7 Cloud IVR Solutions in 2024: Ranked & Reviewed
Discover the top 7 cloud IVR solutions in 2024. Learn how businesses can improve customer service, reduce costs, and enhance call management with cloud-based IVR tools.
Resolve Call Connectivity Issues Faster with SIP Trunking Debug Logs
Discover how SIP Trunking Debug Logs from Plivo can enhance your call troubleshooting process. Learn to diagnose and resolve call connectivity issues efficiently.
Verified Caller IDs: Trusted, Secure Outbound Calling with Plivo
Take your business communication to the next level with Plivo’s Verified Caller IDs. Authenticate outbound calls and build trust effortlessly.
Get Extra Value from Your IVR Menu with PreAnswer
Maximize the efficiency of your IVR menu with the powerful PreAnswer feature. Discover how PreAnswer can enhance customer experience, reduce wait times, and provide valuable information upfront.
Introducing SIP Trunking Number To Trunk Mapping via API
Plivo’s SIP Trunking now offers number to trunk mapping via API. Read to know more about SIP Trunking’s enhanced call routing efficiency, and flexibility for a seamless communication.
VoIP Calling: The Advantages Outweigh the Disadvantages
VOIP advantages and disadvantages: Discover the pros and cons of voice over ip to choose the best service for business communication.
How to Write a Bank IVR Menu
Tips on how to write a banking IVR menu. Read more about IVR phone banking services and best practices at Plivo.
Introducing Real-Time Audio Streaming
Explore the benefits and use cases of instant transcription during live calls, including improved customer service and collaboration with real-time audio streaming service by Plivo.
Announcing Two New SIP Trunking APIs
New SIP Trunking APIs: Introducing the launch of two new exciting SIP Trunking APIs, Trunk Properties API and Call Object API. Check out the documentation for our new APIs and consider how they could help your business.
A Tour of the Plivo Console: SIP Trunking
A menu-by-menu look at SIP Trunking information and management capabilities exposed via the Plivo console. It’s easy to get started, sign up today!
A Tour of the Plivo Console: Voice
A menu-by-menu look at Voice API management capabilities exposed via the Plivo console. It’s easy to get started — sign up today.
Why You Might Want an Outbound Dialer
Outbound Dialer - Read to know about the benefits of an Outbound Dialer. Automate and optimize your outbound calling processes with Outbound dialer services from Plivo.
Contending with Consent for Marketing Messaging and Calls
Before you send marketing text messages or voice calls, you must gain consent from recipients. Here’s an overview of regulations, guidelines, and best practices.
Why You Should Transcribe Your Calls
Phone call transcription is the process of converting recorded phone conversations into written words. Learn how to transcribe calls with Plivo.
13 Best Practices For Using Interactive Voice Response (IVR)
IVR Menu Best Practices: Tips on how to create IVR menus that satisfy callers’ needs. Learn about IVR and create IVR phone trees with Plivo. Sign up today!
Getting the Most Out of Speech Transcription
Speech to text API: Accurately convert voice to text with Plivo’s voice API. Get the highest accuracy at the Lowest cost in the industry. Sign up today!
How IP Phones Use SIP Registration to Stay in Touch
Learn what SIP registration is, how the process works, and how IP phones use SIP to stay connected for VoIP calls over the internet.
Plivo Call Transcription Price Reduced by 37%
Plivo has cut its call transcription price from $0.0150 to $0.0095 per minute, a 37% savings applied automatically for all existing and future customers.
Practical Benefits of SIP Trunking
SIP trunk benefits you didn’t know about. Get detailed information on advantages of SIP trunking at Plivo.
How to Handle SMS and Voice Communications Using Go
Send and receive SMS text messages and make and receive voice calls with Go, the Plivo Go SDK, and Plivo APIs.
How to Handle SMS and Voice Communications Using Java
Send and receive SMS text messages and make and receive voice calls with Java, the Plivo Java SDK, and Plivo APIs.
How to Handle SMS and Voice Communications Using PHP
Send and receive SMS text messages and make and receive voice calls with PHP, the Plivo PHP SDK, and Plivo APIs.
How to Handle SMS and Voice Communications Using Python
Send and receive SMS text messages and make and receive voice calls with Python, the Plivo Python SDK, and Plivo APIs.
How to Handle SMS and Voice Communications Using .NET
Send and receive SMS text messages and make and receive voice calls with .NET, the Plivo .NET SDK, and Plivo APIs.
How to Handle SMS and Voice Communications Using Ruby
Send and receive SMS text messages and make and receive voice calls with Ruby, the Plivo Ruby SDK, and Plivo APIs.
How to Build a Voice Survey Application the Low-Code Way Using PHLO
Automate voice surveys with Plivo and PHLO to collect customer feedback or run polls. Set up multiple question levels that branch on the keys pressed.
How to Build a Voice Alerts Application the Low-Code Way Using PHLO
Build a voice alerts app with PHLO to flag critical issues for customers. Play recorded audio or text-to-speech and act on the dialpad key they press.
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