Blog
Insights on cloud communications, AI agents, and customer engagement
A Tour of the Plivo Console: Voice
A menu-by-menu look at Voice API management capabilities exposed via the Plivo console. It’s easy to get started — sign up today.
Why You Might Want an Outbound Dialer
Outbound Dialer - Read to know about the benefits of an Outbound Dialer. Automate and optimize your outbound calling processes with Outbound dialer services from Plivo.
Latest Verification Requirements for Toll-Free Messaging in North America
Toll-Free Verification: To protect consumers from spam and malicious messages that might originate from toll-free numbers, North American businesses have to verify their numbers.
STIR/SHAKEN in Canada
STIR/SHAKEN Canada: Like the US, Canada has implemented STIR/SHAKEN — two technical frameworks for authenticating calling numbers and measuring trust in displayed caller names.
Complying with TRAI Regulations for Sending SMS
TRAI DLT Regulations: Learn all about the TRAI Regulations on Commercial SMS Communications in India.
An APPEALIE Award Trifecta
Plivo won three 2023 APPEALIE SaaS + Software Awards, including Overall SaaS Award wins in the Development and DevOps category. See what earned the trifecta.
Plivo Wins 2023 Stevie Award
Plivo has won a Bronze Stevie Award in the Platform as a Service category, an honor recognizing the achievements of organizations worldwide.
Contending with Consent for Marketing Messaging and Calls
Before you send marketing text messages or voice calls, you must gain consent from recipients. Here’s an overview of regulations, guidelines, and best practices.
What is Call Quality? How to Monitor it in Your Contact Center
Call quality helps businesses measure the effectiveness of support conversations between customer service agents and customers. Learn about call quality and how to monitor it in this blog.
Do You Need a Toll-Free Number?
Read to know if your business needs a toll-free number, its advantages and tips on how to procure a new number. Learn more about the benefits of toll-free numbers for business communication at Plivo.
Plivo’s Approach to 10DLC
Plivo’s approach to 10DLC and what our customers are saying about us. Plivo’s self-service approach makes 10DLC registration fast, easy and hassle free. Read to know more about Plivo’s approach to 10DLC and what customers are saying about us.
Why You Should Transcribe Your Calls
Phone call transcription is the process of converting recorded phone conversations into written words. Learn how to transcribe calls with Plivo.
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