451 Research’s Voice of the Enterprise survey data shows a growing adoption of A2P and P2P communications across numerous customer and employee engagement use cases.Cloud communications platforms are increasingly powering mission-critical workflows— and that in turn places a spotlight on multicloud strategies.
Join Raul Castanon, Senior Analyst Workforce Productivity and Collaboration with 451 Research, a part of S&P Global Market Intelligence, and Venky Balasubramanian, Co-founder and CEO at Plivo, for a deep dive on how a CPaaS multicloud strategy can help organizations enable resiliency, business continuity and scalability in times of change.
- State of CPaaS 2022: CPaaS is emerging as an enabling component for the digitization of the customer and employee experiences.
- Multi-cloud hosting is the rule, not the exception, and the advantages businesses gain from a multicloud strategy for hosting also apply to communications platforms as a service (CPaaS).
- Key drivers for multicloud CPaaS
- Key considerations for a multicloud approach