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SMS Features and Capabilities in Malaysia
Supported Number Types
Contact support for available number types.
Features
| Sending SMS to Mobile Numbers | Supported |
| Sending SMS to Landline Numbers | Not Supported |
| SMS Concatenation | Yes |
| Two-Way SMS | Not Supported |
| Powerpack | Not Supported |
Regulations
| Sender ID Type | Alphanumeric (Supported) |
| Sender ID Regulations | Random short codes or Malaysia numbers are used occasionally to overwrite sender IDs. |
| Registration Requirements | Contact Plivo support for registration requirements. |
| Content Restrictions | Must comply with local messaging regulations. |
| Consent Requirements | Express consent recommended for commercial messaging. |
| Opt-Out Requirements | Opt-out mechanism recommended in all commercial messages. |
| Compliance Notes | Malaysia regulation – Effective September 1, 2024, in line with MCMC's direction, TM will proactively block all SMS containing the following Prohibited Content: Adult Political Gambling Religion URL links Telephone numbers The message content must mention the brand name since senders are replaced by short codes. For local brands, standard practice is to put the brandname in front of the message content to clearly show that it is local traffic. (Sample format: RM0<space>[brand]<space>message content). Allowed sending time for marketing programs: Monday-Sunday 8am to 11pm. Malaysian operators classify SMS messages as international or domestic depending on the brand name that appears in the SMS message content. Add your company's brand name in the message body. All messages are required to include "RM 0.00 " to indicate that the recipient has not been charged for that message. |
Deliverability
| Delivery Report Type and Origin | Network-level delivery receipts supported |
| Delivery Report Reliability | Unreliable |
| Sender IDs Provisioning Time | Instant |
| Sender IDs Registration Charges | No |
| Numeric Sender IDs supported? | Not Supported |
Verify Coverage
| Servicability | Very Reliable |
| SID Used | Does not support SID |
| Content maintained | Yes |
Country Specs
| ISO Code | Country Code | MCC (Mobile Country Code) |
|---|---|---|
| MY | + 60 | + 502 |
Pricing
*Additional carrier charges may apply to outbound & inbound SMS rates.
| Route Type | To send SMS (Outbound) | To receive SMS (Inbound) |
|---|---|---|
| Local Numbers | Starts at $0.0316/sms | Not Supported |
Rates are subject to change. Contact sales for volume discounts and enterprise pricing.
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