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SMS Features and Capabilities in Malaysia

Supported Number Types

Contact support for available number types.

Features

Sending SMS to Mobile NumbersSupported
Sending SMS to Landline NumbersNot Supported
SMS ConcatenationYes
Two-Way SMSNot Supported
PowerpackNot Supported

Regulations

Sender ID TypeAlphanumeric (Supported)
Sender ID RegulationsRandom short codes or Malaysia numbers are used occasionally to overwrite sender IDs.
Registration RequirementsContact Plivo support for registration requirements.
Content RestrictionsMust comply with local messaging regulations.
Consent RequirementsExpress consent recommended for commercial messaging.
Opt-Out RequirementsOpt-out mechanism recommended in all commercial messages.
Compliance NotesMalaysia regulation – Effective September 1, 2024, in line with MCMC's direction, TM will proactively block all SMS containing the following Prohibited Content: Adult Political Gambling Religion URL links Telephone numbers The message content must mention the brand name since senders are replaced by short codes. For local brands, standard practice is to put the brandname in front of the message content to clearly show that it is local traffic. (Sample format: RM0<space>[brand]<space>message content). Allowed sending time for marketing programs: Monday-Sunday 8am to 11pm. Malaysian operators classify SMS messages as international or domestic depending on the brand name that appears in the SMS message content. Add your company's brand name in the message body. All messages are required to include "RM 0.00 " to indicate that the recipient has not been charged for that message.

Deliverability

Delivery Report Type and OriginNetwork-level delivery receipts supported
Delivery Report ReliabilityUnreliable
Sender IDs Provisioning TimeInstant
Sender IDs Registration ChargesNo
Numeric Sender IDs supported?Not Supported

Verify Coverage

ServicabilityVery Reliable
SID UsedDoes not support SID
Content maintainedYes

Country Specs

ISO CodeCountry CodeMCC (Mobile Country Code)
MY+ 60+ 502

Pricing

*Additional carrier charges may apply to outbound & inbound SMS rates.

Route TypeTo send SMS (Outbound)To receive SMS (Inbound)
Local NumbersStarts at $0.0316/smsNot Supported
View detailed pricing

Rates are subject to change. Contact sales for volume discounts and enterprise pricing.

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