Invoices - Plivo

Frequently asked questions about Plivo invoices, billing cycles, and usage reports.

What is included in an invoice?

Invoices contain three main sections:

Section	Contents
Invoice Summary	Usage ID, generation date, Auth ID, billing address
Usage Summary	Breakdown by product (Voice, SMS, Numbers, etc.)
Payment Summary	Credits applied and amounts charged

Invoices are generated on the first business day of each month for the preceding month. Example: The January invoice is created on February 1st.

Navigate to Billing > Invoices in the Plivo console.

Plivo provides XLSX format usage supplements containing six sheets:

Sheet	Contents
Voice Inbound	Calls by destination country and type
Voice Outbound	Calls by destination
SMS Inbound	Messages by country and type
SMS Outbound	Messages by country and type
Number Rentals	Phone number charges
Zentrunk	SIP trunking usage

For Voice:

For Zentrunk:

Reports show total eligible calls, short duration calls, abandoned calls, and corresponding charges.