Accessing Invoices
Navigate to Billing > Invoices in the console. Invoice schedule: Generated on the first business day of each month for the preceding month. Example: Invoice for January 1–31 is generated on February 1.Invoice Structure
Invoice Sections
| Section | Contents |
|---|---|
| Invoice Summary | Usage ID, generation date, Auth ID, billing address |
| Usage Summary | Breakdown by product (Voice, SMS, Numbers, etc.) |
| Payment Summary | Credits applied, amounts charged |
Invoice Fields
| Field | Description |
|---|---|
| Usage Summary ID | Unique identifier for each month’s invoice |
| Invoice Generation Date | First day of the month |
| Name and Email | Account name and email (editable in profile) |
| Auth ID | Your unique Plivo authentication identifier |
| Billing Address | Address used for tax calculation |
Balance During Invoicing
Your balance is debited continuously as you consume Plivo services. In addition to usage charges:- Number rentals are charged monthly
- Taxes and fees are applied
Invoice Detail Supplements
Plivo provides a detailed usage supplement in XLSX format for each invoice.Download Supplement
- Navigate to Invoices
- Select the month
- Download the usage details document
Supplement Contents
| Sheet | Description |
|---|---|
| Voice Inbound | Calls by destination country and number type |
| Voice Outbound | Calls by destination country |
| SMS Inbound | Messages by country and number type |
| SMS Outbound | Messages by country and number type |
| Number Rentals | Phone number charges |
| Zentrunk | SIP trunking usage |
Fair Usage Reports
Track eligible calls, short duration calls, abandoned calls, and their charges.Voice Fair Usage Report
- Go to Voice Logs
- Click Export in the top-right corner
- Select Export Fair Usage Report
- Click Export Logs
- Total eligible calls
- Short duration calls
- Abandoned calls
- Corresponding charges
Zentrunk Fair Usage Report
- Go to Zentrunk Logs
- Click Export
- Select Export Fair Usage Report
- Click Export Logs
Prepaid vs Postpaid Billing
Prepaid Accounts
- Balance debited as you use services
- Invoice generated monthly for record-keeping
- Auto-recharge available to maintain balance
Postpaid Accounts
- Usage billed at end of billing cycle
- Payment due upon invoice receipt
- Contact Plivo Sales for postpaid options