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SMS Features and Capabilities in Cuba

Supported Number Types

Contact support for available number types.

Features

Sending SMS to Mobile NumbersSupported
Sending SMS to Landline NumbersNot Supported
SMS ConcatenationNot Supported
Two-Way SMSNot Supported
PowerpackNot Supported

Regulations

Sender ID TypeAlphanumeric (Supported with preregistration requirement)
Sender ID RegulationsSender IDs must be whitelisted before traffic can commence from Application to person(A2P).Cubacel is the major network provider in this country.
Registration RequirementsContact Plivo support for registration requirements.
Content RestrictionsMust comply with local messaging regulations.
Consent RequirementsExpress consent recommended for commercial messaging.
Opt-Out RequirementsOpt-out mechanism recommended in all commercial messages.
Compliance NotesETECSA, the Cuban state company that provides telephony and communications services in the country, is the obligated subject of the Cuban laws designed to prevent fraud and other financial misdeeds. ETECSA requests data, including CEO nationality and CEO passport ID, as part of its due diligence on new service requests. ETECSA must be aware of the identity of its direct and indirect clients. To meet that requirement, Plivo needs customers to provide this data on their application, and send an email to support@plivo.com providing consent to share that info with ETECSA. Note: Brands related to banking transactions and electronic wallet transactions may be rejected.

Deliverability

Delivery Report Type and OriginNetwork-level delivery receipts supported
Delivery Report ReliabilityReliable
Sender IDs Provisioning Time3-4 months
Sender IDs Registration ChargesYes
Numeric Sender IDs supported?Not Supported

Verify Coverage

ServicabilityReliable
SID UsedPLVOTP
Content maintainedYes

Country Specs

ISO CodeCountry CodeMCC (Mobile Country Code)
CU+ 53+ 368

Pricing

*Additional carrier charges may apply to outbound & inbound SMS rates.

Route TypeTo send SMS (Outbound)To receive SMS (Inbound)
Local Numbers$0.1101/smsNot Supported
View detailed pricing

Rates are subject to change. Contact sales for volume discounts and enterprise pricing.

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