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SMS Features and Capabilities in Cuba
Supported Number Types
Contact support for available number types.
Features
| Sending SMS to Mobile Numbers | Supported |
| Sending SMS to Landline Numbers | Not Supported |
| SMS Concatenation | Not Supported |
| Two-Way SMS | Not Supported |
Regulations
| Sender ID Type | Alphanumeric (Supported with preregistration requirement) |
| Sender ID Regulations | Sender IDs must be whitelisted before A2P traffic can start. |
| Registration Requirements | Contact Plivo support for registration requirements. |
| Content Restrictions | Must comply with local messaging regulations. Marketing campaigns are not allowed; only notifications and service activation or reactivation messages are permitted. |
| Consent Requirements | Express consent recommended for commercial messaging. |
| Opt-Out Requirements | Opt-out mechanism recommended in all commercial messages. |
| Compliance Notes | ETECSA, the Cuban state company that provides telephony and communications services in the country, is the obligated subject of the Cuban laws designed to prevent fraud and other financial misdeeds. ETECSA requests data, including CEO nationality and CEO passport ID, as part of its due diligence on new service requests. ETECSA must be aware of the identity of its direct and indirect clients. To meet that requirement, Plivo needs customers to provide this data on their application, and send an email to support@plivo.com providing consent to share that info with ETECSA. Note: Sender IDs related to bank transfers and electronic wallets are not allowed by the Cuban regulator. |
Deliverability
| Delivery Report Type and Origin | Network-level delivery receipts supported |
| Delivery Report Reliability | Reliable |
| Sender IDs Provisioning Time | 3-4 months |
| Sender IDs Registration Charges | Yes |
| Numeric Sender IDs supported? | Not Supported |
Verify Coverage
| Servicability | Reliable |
| SID Used | PLVOTP |
| Content maintained | Yes |
Country Specs
| ISO Code | Country Code | MCC (Mobile Country Code) |
|---|---|---|
| CU | + 53 | 368 |
Pricing
*Additional carrier charges may apply to outbound & inbound SMS rates.
| Route Type | To send SMS (Outbound) | To receive SMS (Inbound) |
|---|---|---|
| Local Numbers | $0.1101/sms | Not Supported |
Rates are subject to change. Contact sales for volume discounts and enterprise pricing.
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