AI Agents to convert, engage & delight your customers
Convert visitors, send timely promotions, and resolve inquiries instantly with AI agents that engage customers - across SMS, Voice, Chat, WhatsApp - at every step of the journey.

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Plivo powers customer engagement for leading brands


AI Agents That Power Every Step of Customer Journey
Convert Agents
Engage Agents
Delight Agents
Convert Customers
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Sales Conversion Agent
Channels: SMS, WhatsApp
Helps customers complete their purchases via SMS, or WhatsApp right when they need it.

Shopping Assistant
Channels: SMS, WhatsApp
Offers step-by-step guidance to help shoppers make confident buying decisions - right where they are.

Lead qualification Agent
Channels: Voice, Chat, WhatsApp
Gathers customer intent, assess qualification criteria, and seamlessly hands off high-value leads to a sales team.

Recover Abandoned Carts
Channels: SMS, WhatsApp
Sends personalized reminders & offers to customers who have left items in their carts, encouraging them to complete their purchase.

Welcome New Subscribers
Channels: SMS, WhatsApp
Automates welcome campaigns for new subscribers, offering tailored incentives and guidance to drive their first order.
Engage Customers

Upsell & Cross-Sell Agent
Channels: SMS, Whatsapp
Identifies opportunities to offer higher-value or complementary products to customers.

Loyalty Marketing Agent
Channels: SMS, WhatsApp
Promotes rewards, automates post-purchase invites, updates balances & reminds customers to use earned rewards.

Subscriptions Renewal Agent
Channels: SMS, WhatsApp
Handles the renewal process for subscription-based products or services, sending timely reminders and facilitating seamless renewals

Product Recommendation Agent
Channels: SMS, WhatsApp
Utilizes customer browsing and purchase history to suggest relevant products, increasing the likelihood of additional sales.

Retention Marketing Agent
Channels: SMS, WhatsApp
Sends personalized reminders & special offers based on buying patterns to encourage buyers to make repeat purchases.
Delight Customers

Customer Support Agent
Channels: Voice, Chat, WhatsApp
Delivers instant, 24/7 support to keep your customers happy - even when you’re offline.

Refund Processing Agent
Channels: Voice, Chat, WhatsApp
Automates returns by validating images, checking order history, and enforcing refund policies - instantly.

Order Tracking Agent
Channels: Voice, Chat, SMS, WhatsApp
Enables real-time updates on order processing, shipping, and estimated delivery, reducing inbound support queries

Appointment Scheduling agent
Channels: Voice, SMS, WhatsApp
Analyzes past appointment patterns and preferences to suggest optimal slots, sends reminders to improve attendance rates & reduce no-shows.

Backoffice Agent
Channels: WhatsApp
Acts as a back-office team, automating vendor rate negotiations and secures bookings based on pre-set price limits provided.
AI Agent Superpower Stack To Automate Engagement
Personalized to your brand
Easily customize your AI agents to speak your brand's language, personality and values.
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Know Every Customer, Instantly
Get a 360° view of your customers’ journey to power intelligent, context-aware conversations
Trained with your knowledge sources
Our AI utilizes internal knowledge sources like policies, FAQs, and product info to accurately resolve customer queries.
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Talk to Customers Anywhere
Engage customers seamlessly across Voice, SMS, WhatsApp, Chat, and RCS—all from one platform.
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Build the Agents You’ve Always Wanted
Design custom workflows, triggers, and skills to match your exact business needs - no developers required.

Give Your Agents Superpowers
Your agents don’t just chat. They trigger campaigns, process orders, resolve tickets - all without lifting a finger.
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Choose the Brain Behind Your Agents
Switch between OpenAI, Google, Anthropic, or Meta to get the performance, accuracy, and cost-efficiency you need.
Connect to Systems You Already Use
From CRMs to order management to helpdesk tools, your agents tap into your systems to take real action - not just chat.



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Trusted by Fortune 500 Brands Worldwide
Enterprise-grade infrastructure with the reliability, security, and support your business can count on
— whether you’re startup serving thousands or enterprise that's scaled to millions.
Put your customer conversations on auto-pilot
Get started with Plivo's AI Agents today and see how they can help you turn conversations into sales.